Design Director

How do you make sending £500k feel as safe as sending £50? How do you build the trust it takes for a business to run its payroll through you, quarter after quarter, without a second thought? How do you turn hesitation into confidence, one predictable, well handled transfer at a time? These are some of the challenges a Design Director will get to work on as part of Wise's global mission to build an open, fair and human financial system. High Volume customers are a smaller portion of our overall base, but a significant contribution to our business, and growing fast. We haven't yet designed and built tools specific to this audience. Your mission You'll lead designers, content designers and researchers working across the cross-functional teams that make up High Volume at Wise. Our personal and business customers move large, often life-defining amounts of money through us: property purchases, payroll, treasury operations, inheritance. In this role, you'll own the vision and strategy for design across High Volume, and direct your team to remove the friction, unpredictability and lack of premium servicing. Many of these customers also need to send hundreds of payments at once, for payroll, suppliers or treasury operations, and today that's still a manual, clunky process. You'll help automate and simplify how large volumes of transactions get sent, so scale becomes an advantage rather than a burden. This is a genuinely hands-on role: expect to be personally in the weeds on a handful of projects each quarter, not just directing from above. You'll build the systems, servicing experiences and financial products that turn Wise into the primary financial partner for our most valuable customers, at scale. Here's how you'll be contributing Partnering with your Product and Engineering leadership partners to provide unified leadership for High Volume, setting the vision, defining strategy and leading your teams to deliver it Owning the design strategy for High Volume, shaping the design agenda across personal and business segments, and defining what great looks like across every surface Staying properly hands-on: each quarter you'll pick up a small number of projects yourself, working the problem directly rather than reviewing it from the sidelines, and using that work to set the creative and craft standard for the team Leading, mentoring and helping to develop all designers in the team, across product design, content design and research, accountable for their performance, growth and the quality of their work Proactively integrating AI into the team's design workflow and operational practices, identifying where it accelerates craft, reduces friction and creates new possibilities Creating vision with substance that influences the High Volume roadmap and shapes perspectives at the most senior levels of the business Working with Design Directors from other squads to create a single, seamless experience for customers across the Wise product Evangelisi