Service Desk Coordinator

Service Desk Coordinator

Location: Wednesbury
Pay Rate: £12.71 per hour
Hours: Monday to Friday, 7:30am–5:00pm
Temporary to Permanent

Pertemps West Bromwich are currently recruiting for a Service Desk Coordinator to join a busy and growing company based in Wednesbury.

This is a fantastic opportunity for someone with strong customer service, coordination and organisational skills who enjoys working in a busy environment and is looking for a long-term opportunity with the potential to become permanent.

The Role:

As a Service Desk Coordinator, your duties will include:

• Acting as a key point of contact for customers and providing regular updates

• Booking engineers onto customer jobs and appointments

• Checking engineers' schedules and locations to ensure jobs are coordinated effectively

• Liaising with customers to arrange services and appointments

• Keeping customers informed of engineer attendance and job progress

• Keeping invoices and costings up to date

• Completing accurate data entry

• Providing general office and service desk support to the wider team

• Assisting with any other duties as required

The Ideal Candidate:

• Previous experience in a customer service, coordination or office-based role is desirable

• Must be confident and comfortable speaking to customers over the telephone

• Excellent verbal and written communication skills

• Strong customer service skills and a professional telephone manner

• Strong organisational skills and excellent attention to detail

• Confident using computer systems and Microsoft Office

• Able to manage multiple tasks and prioritise effectively

• Comfortable working in a busy, fast-paced environment

• Reliable, organised and proactive

• Flexibility with start times is essential

Hours & Pay:

• Monday to Friday

• Start time between 7:30am and 8:30am, depending on business requirements

• Finish time: 5:00pm

• £12.71 per hour

• Temporary to permanent opportunity

If you have previous customer service, coordination or service desk experience, are confident speaking to customers over the phone and are looking for a long-term opportunity, apply today!