Customer Support Executive

About the role

Customer Support Executive | Inc Perm Sat or Sun 8am – 6pm

Where Has Your Journey Taken You So Far?

There’s no doubt that foodservice is a fast-paced and dynamic industry, so to succeed in this role, you’ll need:

• A positive attitude with plenty of enthusiasm, motivation, and a willingness to learn.
• Previous experience working in a fast-paced sales or customer service environment.
• Strong problem-solving skills with the ability to ask effective questions, listen carefully, and negotiate confidently.
• The ability to adapt your approach when dealing with different customers and businesses.
• Excellent communication skills and confidence working with a diverse range of people.
• A genuine passion for helping others and delivering exceptional customer service.
• Good attention to detail, with the ability to generate, interpret, and accurately record data.
• Confidence using Microsoft Word, Excel, and Outlook.

If this sounds like you, why not make our journey part of yours?

Play an important part in our journey.

The Customer Support Centre forms an essential part of Oliver Kay, acting as the main point of contact for both internal and external customers. The team is responsible for managing customer orders to the highest standards, handling queries and complaints efficiently, and delivering excellent service that enhances the overall customer experience.

As part of our busy and supportive team, the role of Customer Support Executive offers a varied and rewarding opportunity where no two days are the same. You will be responsible for handling inbound calls and emails relating to order placements, and customer queries, while ensuring deadlines are consistently met across all areas of the business.

We’re looking for someone who is a confident communicator, a natural team player, and comfortable working in a fast-paced and challenging environment. You’ll be motivated, organised, and driven to achieve results while building strong working relationships both over the phone and face-to-face.

Flexibility is essential due to the nature of our business. We operate 7 days a week up until 6pm. This role includes permanent weekend working; full details of the working pattern will be discussed during the interview process.

Our journey began back in 1929. Since then, we’ve continued to build a strong and resilient business with a great future. It's why we believe we’re the best foodservice provider in the country.

A journey that gives back

We want your career with us to be as rewarding as possible. So, you’ll get lots in return for your hard work. That includes benefits that can support your wellbeing and financial security, and give you peace of mind.

The essentials

• 25 days holiday (plus bank holidays) as a minimum and the opportunity to buy more
• A pension - contribute 4% and we’ll match you (after year 1, we’ll match your contributions up to 6%).
• Life cover that you can increase.
• Access to confidential support and counselling, when you need it.
• A health plan that gives you money back on everyday medical costs for all the family, as well as access to a digital GP.

The extras

• Exclusive range of high street discounts including cinema, tech, travel, fashion, food and drink.
• Get paid as you earn - access to up to 20% of your pay before payday.
• Opportunity to buy dental cover and critical illness cover.

We want everyone to join our journey

We’re on a journey towards creating the best possible workplace. We’ve got some way to go, but we’re building a diverse and caring workforce. One that’s filled with forward-thinking people who each bring unique talents and skills. So whatever your life experience, we want you to join us - and you really can come as you are!