Family Support Worker

We have an exciting opportunity to join our dynamic and passionate team at HMP Wayland as a family support worker. This role requires you to support the families of those we support in our care.

You will assess the needs of those family members by completing a comprehensive assessment and along with the family member a SMART care plan.

You will have the opportunity to facilitate family days for those you support.

You will deliver group interventions for those you work with.

You will have flexibility to promote and develop the service

Hours of work are Monday - Friday 08.00-16.00

You will have 25 days (plus bank holidays) which will rise by one day for every year you work to a maximum of 30 days.

starting salary is £26,298 rising to a potential £28,000 in line with our yearly appraisal process

Service Area

Norfolk & Suffolk Services

Town

thetford

Status

Full-time

Contract Type

Permanent

Total Salary Pro-Rata

£26,298

Posted Date

27/05/2026

Closing Date

14/06/2026

Vacancy Reference Number

Family Support Worker – HMP Wayland 37.5 hrs per week

We have an opportunity to join our HMP Wayland team on a permanent full time contract 37.5 hrs per week.

The Role

As a family Support Worker, you will support our clients and their families to reach their goals and change their lives for the better. You will be part of a passionate and skilled team, contributing to the provision of tailored interventions and recovery approaches. Your main role will be to support the families of our clients who either have substance use issues themselves or who need support with the challenges of having a loved one in custody.

Part of your role will be to work with our clients to deliver specific tailor made interventions around family relationships and relationship building.

You will be required to work directly with offenders delivering effective care-planned support using appropriate models, interventions, and approaches tailored to meet the individual needs of the client group. Previous experience of working within rehabilitation, treatment, and re-offending prevention services would be beneficial.

About You

To join us as a Family Support worker at HMP Wayland, you will need:

• Relevant experience of working in health and social care, ideally within the field of problematic substance use, mental health or another comparable field
• Evidence of effective partnership working and the ability to network for the benefit of the client and service
• Evidence of managing a busy caseload or tasks and excellent organisational skills
• To be proficient in the use of Microsoft Outlook and Word and be familiar with database management systems
• Excellent communication skills, both written and verbal
• Have an understanding of complex issues presented by people entering custody
• Determined, with a drive to succeed and a willingness to learn
• Passionate and enthusiastic about making a real difference to the lives of people we support

We encourage and welcome applications from people of all backgrounds and believe it is important to¿include¿people with lived experience¿to ensure¿the needs of the people we support are represented. We are committed to creating an inclusive working environment where everyone is¿free to be themselves and we ensure equity of opportunity.

Please note, we will be assessing applications as they are submitted and may close this role should we find sufficient applicants with which to make our shortlist. As such, we would advise applying as soon as possible to avoid disappointment. Invites to interview will be sent from a justice.gov.uk email address, and may end up in your junk email, so please do check this when waiting for a response.

So, if you’re seeking your next challenge as a Family Support Worker, please get in touch or apply today.

Your Rewards

• 25 days’ annual leave plus Bank Holidays (increasing each year to a maximum of 30 days) (pro rata)
• Benefits including season ticket loan, pension scheme and life assurance
• Support through occupational sick pay, eye-care vouchers and regular wellbeing talks and activities
• Continuous training and career development via PXL our dedicated learning management system
• Access to a 24/7 Employee Assistance programme including telephone and online access
• A rewarding role with the opportunity to help us support people on their journey to recovery and change their lives for the better.
• We’ll ensure you get all the support you need to thrive and succeed in your role and find your place amongst our incredible and collaborative team.

About Phoenix Futures

Phoenix Futures Group is a charity with over 50 years’ experience and a leading provider of drug and alcohol treatment.

Our values are what define us and ensure we work to the highest standards. We believe in being the best, we are passionate about recovery, we value our history and use it to inform our future.

We work with local authorities, other charities and service providers across the country to deliver innovative programmes and projects that change lives for the better, setting people on the path to health and emotional wellbeing.

We provide a diverse range of services, our expertise in psychosocial treatment and support is the common thread that runs through everything we do. People need psychological interventions, social support, meaningful use of time, sense of purpose and a place of safety to sustain their recovery. At our core, we support people, families and communities to recover from drug and alcohol dependency.

This post will be subject to prison security clearance and it is a condition of employment that your vaccination status is recorded where necessary

#LP