Hotel Reception Team Leader - Permanent

About us

The Coventry Building Society Arena has solidified its status as a UK venue, drawing over 1.3 million visitors annually with its diverse array of events. More than just a stadium, the Arena offers cutting-edge facilities, including a state-of-the-art conference centre, exhibition spaces, and onsite hotel accommodations. Whether hosting a corporate event, a major exhibition, a star-studded concert or a major sporting event, the Arena is equipped to deliver every experience with unrivalled style and precision.

As the proud home of Coventry City Football Club, the Arena is deeply woven into the fabric of Coventry’s football culture. With a rich and storied history, within English football, it’s here that unforgettable goals are scored, and legendary matches unfold. The Arena stands as the heart and soul of Coventry City, where fans gather to create memories that will last a lifetime.

·       Our vision is to be the UK leading multipurpose venue which offers endless possibilities.

·       Our purpose is to deliver the best times for our Business, Entertainment, Sports and People

 

At Coventry Arena Retail Ltd our mindset is to obsess over the customer, operate with excellence and be the best team. To achieve this, we live by our values:

Own it                    Be relevant                  Think without limits 

 

OVERVIEW

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

A WORLD OF REWARDS

• Grow your Career.

• Personal Development programmes designed to support you at every step of your career.

• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ()

• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets).

• High street discounts: with Perks at Work.

• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).

• Free Parking.

What will I be doing?
As a Reception Supervisor, you are responsible for ensuring efficient operations of the Front Desk to deliver an excellent Guest and Member experience. A Reception Supervisor will also be required to monitor the appearance and standards of team members. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Ensure efficient operation of Front Desk.

• Control the flow of customers.

• Ensure reception are staffed according to business levels.

• Monitor the appearance, standards and performance of Team Members with an emphasis on quality of guest service and hospitality.

• Maximise sales revenue through up-selling and marketing programmes.

• Manage guest requests in a timely and efficient manner.

• Comply with hotel security, fire regulations and all health and safety legislation.

• Fill in as Manager on site in absence of FOH Manager.

• Review Hilton Honors Enrolments and help coordinate training/SOP’s with FOH Manager.

What are we looking for?
A Reception Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Front Office experience in the hotel/leisure/retail sector.

• Excellent supervisory skills.

• Excellent interpersonal, communication, and delegation skills.

• Flexibility to respond quickly and positively to a range of work situations.

• Calm and organised.

• Committed to delivering high levels of customer service.

• Interest in developing others to be part of a winning team.

• Excellent grooming standards.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience as a Duty Manager.

• Previous experience at Supervisory level.

• PEP POS Software Experience.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton

 

Employee Welfare

Employee Assistance Program (EAP)* –Our EAP is provided by Zurich Group Life and includes a 24-hour wellbeing helpline, wellness hub, counselling and financial/legal support. Our support doesn’t just focus on physical health but mental wellbeing also.

24 Hour GP* – ZGP24 is a remote GP and second medical opinion service that provides you and your household members with timely access to medical advice, available 24/7, 365 days a year.

* Welfare support services are reviewed annually and may change from time to time.