Control Management Executive Director

Step into a role at JPMorganChase as a first line of defence strategic partner who enables the business to proactively manage operational risk by understanding business processes, designing effective controls, and driving innovation. Join a team that values collaboration and continuous improvement.

As an Executive Director (ED) Control Manager within the Corporate and Investment Bank Securities Services Operations organization, you are empowered to add impact from day one. You’ll lead the team to partner with the businesses/functions to develop a rigorous approach to managing operational risk including performing risk analysis, designing sustainable controls, identifying and escalating issues, and building creative solutions. The dynamic nature of the organization provides opportunities for continued growth.

Job responsibilities

• Lead and support a dynamic team, cultivating a culture of innovation and operational excellence
• Oversee global programs, including Compliance and Operational Risk (CORE), drive business control forums, ensuring agenda and materials effectively cover critical business operating risk.
• Engage proactively with stakeholders to identify and assess risks
• Identify control gaps and drive actions to remediate
• Design sustainable controls to mitigate operational risks
• Develop data-driven governance and monitoring strategies
• Use analytics and AI/LLM capabilities to anticipate trends and deliver solutions that elevate the risk and control environment
• Guide the business in regulatory, internal audit, and other reviews, escalating inquiries and findings as necessary.

Required qualifications, capabilities, and skills

• Significant experience in controls, audit, quality assurance, or operational risk management.
• Bachelor’s degree or equivalent practical experience.
• Proven experience designing and implementing change management strategies for complex initiatives, driving adoption while minimizing disruption, and training others on best practices.
• Demonstrated ability to build trusted partnerships across business, operations, technology, audit, and compliance through shared accountability, and to align competing priorities by managing conflict constructively and influencing scope, timelines, and risk decisions.
• Demonstrated leadership and ownership, with a track record of managing multiple programs concurrently.
• Strong communication skills, including the ability to deliver clear, concise messaging tailored to the audience and to address challenge confidently using facts.
• Strong problem-solving skills, including bringing structure to ambiguity, synthesizing data to uncover root causes/risks, and evaluating options and trade-offs while challenging assumptions.
• People leadership experience, including driving sustained performance, building high-performing teams, and developing individuals for growth and impact.

Preferred qualifications, capabilities, and skills

• Understanding of and ability to apply current industry/market practices and regulations relevant to the business.
• Experience/knowledge of the business model, products, services, client journey, operating model, and where value and risk are created end-to-end.
• Track record of process improvement, including challenging legacy ways of working and proposing workflows that reduce manual touchpoints, errors, and control gaps.
• Experience leveraging emerging technology/AI to analyze risk, support control objectives, and propose solutions (with appropriate controls), plus awareness of technology-evolving risks and ability to partner effectively with AI/technology teams.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Join JPMorganChase and help shape the future of risk and control management.