Healthcare Assistant

Job summary
An exciting opportunity has arisen to join the team within iCaSH Norwich working in a substantive 28.75 hour per week post as a Healthcare Assistant. You will be working within our multi-disciplinary team.

We are looking for someone who is enthusiastic, enjoys providing excellent care and ensure patients are always put first. We want someone who wants to learn and develop.

Good time management skills and the ability to thrive in a busy environment are key. Excellent written & verbal communication abilities are a must. You will also maintain privacy, confidentiality, dignity, and ensure the patient is well looked after.

The post holder will support the delivery of healthcare for patients attending the integrated contraception and sexual health (iCaSH) service which is part of East of England Community Health & Care NHS Trust (EEC). This may include the supporting of patients who present with sexually transmitted infections, HIV/AIDS, contraception requirements and/or any other sexual health related problems.

Working Pattern: 28.5 hours to be worked over 08.30-18.15 Monday, Wednesday, Friday, 08.30-19.30 Tuesday and Thursday and 08.45-12.30 Saturdays on rotation. Hours to be discussed at interview

Please note interviews will take place at iCaSH Norwich, 1a Oak Street, Norwich NR3 3AE

'If we receive a high number of applications we reserve the right to close this vacancy at any point after 29th September 2026'

Main duties of the job

• To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.
• Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.
• To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.
• Provide a phlebotomy service for patients attending the services.
• To support health promotion events when requested.
• To be non-judgemental to all client groups regardless of age/ethnicity/religion.
• To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.
• Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

About us
Rated 'Outstanding' by the Care Quality Commission, we are proud to provide high quality innovative services across most of the east of England that enable people to receive care closer to home and live healthier lives.

If you share our passion for innovative and high-quality care delivery, then please submit your application and join us on our exciting journey as a leading-edge specialist community provider. All are welcome to apply and our promise to you is a culture which prioritises staff engagement and development.

Job responsibilities

• The post holder must at all times, carry out his/her duties with regard to EEC NHS Trust Workforce Diversity and Inclusion Policy.
• To be aware of the responsibilities of all employees to maintain a safe and healthy environment for patients, visitors, and staff.
• All post holders must adhere to the code of conduct on confidentiality and be aware of and adhere to all Trust policies and procedures.
• This job description is intended only as a guide to the range of duties involved. The post holder will need to be flexible and adaptable in order to respond to other duties that may be required from time to time and the changes and developments within the Trust.
• To welcome patients and obtain relevant personal and clinical details as appropriate treating all such information as confidential.
• Following training, and once signed off as competent, to act as a chaperone and assist nurses/doctors to undertake intimate examinations/procedures on patients.
• To provide information to patients as appropriate who attend the department and to those who are diagnosed with a sexually transmitted infection/HIV or require contraception advice, risk reduction advice and condom demonstration.
• Provide a phlebotomy service for patients attending the services.
• To support health promotion events when requested.
• To be non-judgemental to all client groups regardless of age/ethnicity/religion.
• To undertake non-clinical duties in support of the admin team, for example undertake call taking and reception cover, registering patients and booking, support data collection and or general patient and non-patient administration.
• Hold the Care Certificate and deliver the associated standards of care or undertake the training at the earliest opportunity upon recruitment to post.

Person Specification
Qualifications
Essential

• Evidence of good standard of general education including basic literacy and numeracy skills.
• Care Certificate or willingness to undertake at the earliest opportunity upon recruitment to post.
• Willingness to undertake further education and training /learn new skills as required.

Desirable

• Level 2 or 3 qualification in Health & Social Care or equivalent.
• Sexually Transmitted Infection Foundation (STIF) course - Core.
• Adult Basic Life Support (in date).

Experience
Essential

• Experience of working in a health care environment.
• Experience of working with the public.
• Basic knowledge of and experience of IT systems such as Microsoft Office (2005 pr newer) Word, Excel, Outlook and internet navigation.

Desirable

• Recent experience of working in a sexual and reproductive health service or equivalent
• Experience of working as part of a multidisciplinary team.
• Experience working with IDOX LILIE clinical system.

Skils
Essential

• Able to perform the full range of duties the role requires and dexterity to perform clinical duties.
• Capable of using equipment within a work environment following training.
• Competent in phlebotomy/venepuncture.

Desirable

• Experience of reading and interpreting microscopy slides, and ability to appropriately document associated findings if required by the service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).