Customer Services Advisor
Bristol Hospital | Sales & Marketing, Patient Services | Permanent | Full time
37.5 hours per week
Working hours are typically between 08:00 – 17:00 (Monday – Friday)
£25,038.00 per annum We have an exciting opportunity for a full time Customer Service Advisor to join our team at Nuffield Health Bristol Hospital. This is a key front-line role supporting both the patient experience and the growth of our private healthcare services. We’re looking for someone who thrives in a fast-paced, patient-focused environment and is committed to delivering high-quality customer service while supporting operational efficiency. As a Customer Service Advisor, you will:
We want you to be your best, and we’ll support you to get there. Our benefits package includes free gym membership across our Fitness & Wellbeing clubs and a range of lifestyle and financial wellbeing benefits, alongside training and career development opportunities. About Nuffield Health Bristol Hospital:
Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield, has a long and distinguished history of looking after the people of Bristol. With the latest equipment, and designed to meet the needs of all of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment. A 30 private bed hospital which houses 3 digital theatres and combines leading-edge clinical facilities with an outstanding customer experience. Join Us
Be your best and join us in building a healthier nation.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We review applications as we receive them and reserve the right to close adverts early if we receive a high volume of interest — so please apply promptly to avoid missing out. It starts with you.
Bristol Hospital | Sales & Marketing, Patient Services | Permanent | Full time
37.5 hours per week
Working hours are typically between 08:00 – 17:00 (Monday – Friday)
£25,038.00 per annum We have an exciting opportunity for a full time Customer Service Advisor to join our team at Nuffield Health Bristol Hospital. This is a key front-line role supporting both the patient experience and the growth of our private healthcare services. We’re looking for someone who thrives in a fast-paced, patient-focused environment and is committed to delivering high-quality customer service while supporting operational efficiency. As a Customer Service Advisor, you will:
- Act as a key first point of contact for patients, consultants, GPs and medical secretaries, delivering a professional and conversion-focused service across phone, email and face-to-face enquiries
- Provide tailored advice on consultants, specialties and pricing, proactively guiding patients towards appropriate appointments
- Manage self-pay and PMI patient journeys end-to-end, from enquiry through to booking and follow-up, with a focus on maximising conversions
- Produce accurate self-pay quotations, confidently discussing options and supporting price matching where appropriate
- Take ownership of enquiries and sales leads, using CRM systems (e.g. Salesforce) to track, follow up and convert opportunities into confirmed bookings
- Book, amend and optimise appointments, supporting effective clinic utilisation and minimising unused capacity
- Support referral and admission processes, working closely with consultants and medical secretaries to ensure efficient patient pathways
- Build and maintain strong relationships with internal and external stakeholders, including supporting growth in GP and consultant referrals
- Contribute to KPI tracking, sales performance, and local marketing initiatives to drive service growth
- Flex across wider administrative teams as required to support demand and maintain service continuity
- A confident, engaging communicator with a strong customer and results-focused approach
- Proven ability to convert enquiries into bookings and proactively follow up opportunities
- Strong organisational, administrative and IT skills with excellent attention to detail
- Ability to manage multiple priorities in a fast-paced environment
- Experience in a customer-facing or target-driven role (healthcare experience desirable)
- Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration desirable
- Experience using CRM systems, or willingness to learn quickly
- A proactive, flexible team player committed to delivering high-quality service and supporting business growth
We want you to be your best, and we’ll support you to get there. Our benefits package includes free gym membership across our Fitness & Wellbeing clubs and a range of lifestyle and financial wellbeing benefits, alongside training and career development opportunities. About Nuffield Health Bristol Hospital:
Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital - The Chesterfield, has a long and distinguished history of looking after the people of Bristol. With the latest equipment, and designed to meet the needs of all of our patients, we are constantly developing our services to ensure our patients receive the finest quality treatment. A 30 private bed hospital which houses 3 digital theatres and combines leading-edge clinical facilities with an outstanding customer experience. Join Us
Be your best and join us in building a healthier nation.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We review applications as we receive them and reserve the right to close adverts early if we receive a high volume of interest — so please apply promptly to avoid missing out. It starts with you.
Vacancy posted 10 days ago
Similar jobs that could be interesting for youBased on the Customer Services Advisor in Bristol vacancy
£24.8k - £28.28k per annum
...Customer Support, Sales & Warranty Assistant – Bristol Hybrid/Remote This Job has been viewed 10 times EmployerJob reference35669EmpLocationBristol... ...first point of contact for many customers, providing excellent service and product advice, while also supporting our sales efforts and...SuggestedHybrid workingOn-siteRemoteFlexible hours- £22k - £30k per annumEstimated...comprising over 200 people in 6 locations, providing a full suite of IP services advising across the globe and in all technical and scientific... ...for someone who is committed to providing high levels of customer service to both our colleagues and clients. This is a varied role...SuggestedSummer workOn-siteFlexible hours
£12.71 per hour
...Store Colleague Are you passionate about pets and providing exceptional customer service? We are looking for enthusiastic individuals to join our team as Store Colleagues, where your role will be at the heart of our pet care centres. You will play a vital part in ensuring...SuggestedPart-timeFixed-term contractFlexible hoursShift workAfternoon shift£13.41 per hour
...ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast paced stores. Let's get started... ...a vital frontline role in delivering style advice and five-star service. This isn’t just a retail job – it’s a role for people who love...SuggestedTemporaryPart-timeProbationary periodFlexible hours- £22k - £28k per annumEstimated...built our early foundations into a nationwide business that gives customers the products they need, with the smile they deserve. We’re... ...distributor of building materials, providing unrivalled customer service from over 1,400 branches across the UK. What’s it like to be...SuggestedMonday to FridayDay shift
- £22k - £26k per annumEstimated...or meat on Market Street, you’ll play a big part in making our customers’ experience special every day. You’ll work in a fast-paced,... ...other areas of the store too, such as Replenishment and Customer Service, so flexibility and teamwork are essential. More about our...Flexible hoursShift work
- ...Cheltenham & Taunton Showrooms however full expenses will be paid) Are you an organised and customer-focused individual with a passion to deliver outstanding Sales through outstanding Service? Sharps Furniture Group, the UKs leading provider of fitted furniture, is seeking a...Full-time5 days/week
- £22k - £26k per annumEstimated...that help keep everything running smoothly - all to make sure our customers can get what they need, when they need it. Shifts can start from... ...parts of the store, like our famous Market Street or Customer Service teams, so this is a great role for a team player who is ready to...Flexible hoursShift work
£13.45 per hour
...showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey... ...will be responsible for providing the highest level of customer service whilst driving sales and helping the team meet and exceed...PermanentPart-time£12.87 per hour
...with an employee-focused retailer that’s passionate about making customers happy, this could be the perfect fit for you! This is more... ...if you care about doing a good job and providing great customer service, you’ll fit right in. No retail experience? No problem! All we...PermanentPart-timeApprenticeshipSummer work- ...looking for Store assistants to work as part of our store based in Bristol (Cabot Circus). We’re after someone who is passionate about customer service and wants to support us in bringing Lounge to real life! Customer Experience is paramount to us as a brand, and we are looking...Flexible hoursAfternoon shift
- ...guest ’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and be able to offer information about hotel services, facilities and the local area. Anything to help make the guests visit that bit more special. You will be the face of our hotel,...Casual workShift workWeekend workAfternoon shift
- ...excellent opportunity for a personable and efficient individual who enjoys working in a fast-paced environment and providing excellent customer service to students, parents, staff and visitors. The successful candidate will play a vital role as the first point of contact for...PermanentFull-timeOn-siteImmediate start
£13.95 per hour
...to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet. Hospitality is a... ...from their arrival through to their departure. ~ Provide quality service to the customer by responding to their requests promptly,...Hourly payPermanentPart-timeShift workNight shift- ...• Supporting the smooth running of school routines The Ideal Candidate • Previous experience in a reception, administrative, or customer-facing role preferred • Excellent communication and interpersonal skills • Highly organised with attention to detail • Professional...PermanentFull-timeOn-siteImmediate start
- ...platform Cycle to work scheme through Reward Gateway Travel Loan through Reward Gateway Subsidised health & wellbeing plan Long service awards *Please note some eligibility criteria may apply Our Diversity, Equity & Inclusion Engagements: L’Occitane en Provence...Hybrid workingOn-siteFlexible hours1 day/week
£12.15 - £14 per hour
...Building rapport with regular guests, fostering a welcoming and loyal customer base This is a part time role working at least 20 hours a... ...work permits or visas. What is in it for you · Tips & Service Charge · Free Parking · Free Employee Meal whilst on shift...PermanentPart-timeWork visaShift workNight shiftAfternoon shiftWeekday work- Are you a friendly, organised, and professional individual looking to join a welcoming school community? An ‘Outstanding’ secondary school in Bristol is seeking a Receptionist to join their front-office team from February 2026 on a full-time, permanent basis. Role...PermanentFull-timeOn-siteImmediate start
- ...safeguarding procedures • Provide administrative support • Support communication across the school • Ensure a professional front-of-house service Requirements: • Reception or administrative experience • Excellent communication skills • Strong organisational ability •...PermanentFull-timeImmediate start
- Receptionist – Good Secondary School – Bristol Start Date: As soon as possible Contract: Full-time, Permanent Salary: Paid to scale School information This is an 11–18 Good Ofsted-rated secondary school located in Bristol , known for its inclusive ethos, ...PermanentFull-timeImmediate start
- £29k - £37k per annumEstimated...future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to... .... What this job involves To provide exceptional levels of customer service. To act as a meet and greet in the main reception....Monday to ThursdayFlexible hours
£16.64k per annum
...signed in and offer hospitality by providing tea, coffee, and water. Beverage Service: Making tea for office through the day and when any directors enter the office as a vital part of customer service. Office Maintenance: Maintain a tidy reception area and office space...40 hours/weekApprenticeshipOn-siteImmediate startMonday to Friday- ...person" who remains unflappable under pressure. Requirements include: Experience: Previous experience in a reception or high-end customer service role is essential; experience within a school setting is a significant advantage. Communication: Exceptional verbal and...Term-timeOn-site
- £27k - £34k per annumEstimatedTesco UK • Bristol • Temporary • Working hours 16• Apply by 24-Jun-2026Temporary
£20.98k per annum
...manage to resolution Build a rapport and communicate with all service partners (contractors, cleaners, security) to ensure consistency... ...with a confident manner and able to deliver impeccable customer service Proactive, self-motivated and thrive in an environment...Part-timeSeasonalOn-site- £27k - £34k per annumEstimatedTesco UK • Bristol • Temporary • Working hours 16• Apply by 26-Jun-2026Temporary
£13 - £14 per hour
...experience working within an education setting is desirable, but we also welcome applications from candidates with strong face-to-face customer service, reception, administration, or office experience who are looking to bring their skills into a school environment. What You'll Do:...Weekly payPermanentFull-timeTemporaryOn-site- £24k - £31k per annumEstimated...collaborative environment in which to develop a career and succeed. As our clients’ needs change and evolve, so do we. Our business services teams are continuously looking for ways to innovate and attract and retain the best clients and the brightest people. Central to our...No agencyOn-siteWork from homeFlexible hours
£12.71 per hour
...enthusiastic and committed team. The Role You will be serving customers, sorting and displaying stock, handling cash and following... ...effectively. You will have experience of working in retail or a customer service position. You will have the ability to work as part of a team,...Hourly pay16 hoursPart-timeImmediate startRotating shifts- £30k - £39k per annumEstimated...resourceful and love working with people. They enjoy giving our customers a fantastic experience and work together to keep the store running... ...including bank holidays) – increasing to 35 days with length of service Annual discretionary profit related bonus scheme Auto-...Monday to FridayFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Services Advisor. Be the first to apply!
Related searches
- customer service representative - part time at hsbc Bristol
- part time customer service advisor Bristol
- customer advisor at lloyds banking group Bristol
- customer service attendant Bristol
- customer success specialist remote Bristol
- client management specialist Bristol
- customer service advisor o2 Bristol
- client service specialist Bristol
- customer service representative level Bristol
- customer service advisor no weekends Bristol