Kurt Geiger | About Us
We are an inclusive, creative footwear and accessories brand powered by kindness. We want to empower our talent to be confident and true to themselves, the London way. London is our home, our heartbeat, and we draw inspiration from the energy and spirit of the city; its diversity and creativity. For over fifty years our team of in-house shoe and accessory designers have been creating authentic, distinctive designs from our London headquarters. The rainbow is our signature. It represents the good energy and love we have for our community and the many ways we collectively express our individual style.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
Direct reports – Ecommerce/ admin assistants
Requirements
Operations
- Responsible for overseeing the online pick process – from training to daily completion.
- Direct/Main contact for all communication between KG and Host store.
- Support to your direct reports, working closely with your team to ensure daily operational tasks are met.
- Management of all Styling/Editorial/Marketing photo-shoot loans and returns.
- Audit of stock on loan once a month, twice a month before stock take.
- Daily communication with KG digital team and Host store regarding any Discrepancies/Issues/General queries.
- Daily review of thresholds.
- Collate EOD reports and summarize weekly totals/performance and communicate at director level.
- Assist and lead Bi-weekly meetings with host store to discuss performance.
- Ensure accuracy across all platforms of stock movement within stock on loan branches
- Take ownership and support with stock loss prevention and Stock take preparation.
- Responsible for ensuring all returns are accepted and recorded properly – liaising with Customer service and Click and collect teams.
- Handling all loaned product that are returned in a non-saleable condition, charging the relevant department for the damage.
- Raising invoices for damaged product, main communication bridge between Finance and
Weekly Duties
- Payroll - Ensuring all staff hours are inputted through EZLM on a weekly basis and all payroll time cards are up to date.
- Manage productivity report and ensure this is sent out to relevant managers for all departments (Mens / Ladies / Kids)
- Manage / collate core hours report for all departments and communicate the relevant managers
- Completion of Staff reviews
- Note taking / Disciplinary procedures
Ad - Hoc
- Completion of Staff reviews
- Note taking / Disciplinary procedures
- Employees as individuals of the Company have a statutory duty to co-operate together to promote the Company Health & Safety Policy. Employees as individuals of the Company have a statutory duty to treat colleagues, customers, suppliers and anyone they interact with during the course of their duties, fairly and equally
People
- Lead and coach your team or direct reports, managing both good and poor performance using training and development tools in order to support succession plans. Working towards achieving outstanding abandonment targets of under 2% cancelations.
- Communicate KPI’s to direct reports and manage on an on-going basis, through performance reviews and regular evaluation and feedback.
- Demonstrate effective leadership and strong Host Store relationships.
- Model the company competencies, values and beliefs in order to demonstrate the Kurt Geiger culture to customers, management and employees.
- Developing and rolling out procedures
- Support/ Direction in handling RTW procedures
- Manage T+A for your department and escalating any problems to HR/ payroll department
- Rota completion, managing staff annual leave efficiently
- Completion of quarterly staff reviews
Behaviours
- Demonstrate a commercial mind set and outlook to stay responsive to all operational needs.
- Always available to both customers and team - managing their expectations.
- Suggest ideas of ways to improve certain procedures.
- Actively drive own development by seeking new learning opportunities
- Demonstrate a passion for product.
- Collaborate and Support Change.
- Role model DNA
- Engage with team and consistently role model Communicate in a compelling, confident and detailed way with customers, team, peers and managers
Security / GDPR Compliance
- Ensure all procedures are strictly followed and any issues addressed immediately working closely with Host store and Head Office when necessary
- Responsible for all customer details held in store ensuring GDPR requirements are met
Ad-Hoc
- CCE and Peak temp organisation and planning for your department
- Note taking / Disciplinary procedures
- Oversee the international dispatch process.
KPI’s
- Abandonment target of 2% across all depts.
- Online refunds – logged and processed with weekly reconciliation.
- Stock on loan totals – agreed limits / turnaround time
- Stock Take accuracy (719 / 099) – 0.3% target
- Labour turnover
Benefits
- Competitive basic hourly rate
- Amazing employee discounts
- Fabulous shoes!
Our Stores
The first Kurt Geiger store opened on London Bond street in 1963. Today, our brand has global appeal and is distributed in hundreds of cities around the world. We operate over 70 stand-alone stores nationwide, including our new flagship store on London Oxford street, and in over 400 stores globally. Beyond stand-alone stores and retail pop ups, our retail partners include some of the world’s most famous department stores.
We Are One: For Love | For Diversity | For Change | For Equality | For Kindness | For Freedom | For Unity Against Racism
- £38k - £49k per annumEstimated...regions. We are looking for a Payments Operations Specialist to support the end-to-end student... ..., loan operations, documentation management, refund handling, and cross-functional coordination... ...functions. ~ Interest in technology, online education, and digital products. ~...OnlineFull-timePart-timeOn-siteRemote
- £68k - £89k per annumEstimated...Motorway is the UK’s fastest-growing used car marketplace - our online-only platform connects private car sellers with thousands of... ...change an industry for the better. The Role The Business Operations Manager works directly with the VP of Seller Operations to define,...OnlineLong-term contractFull-timeTemporaryOn-site
- £37k - £48k per annumEstimated...curated events. We are looking for a highly organised, hands-on Operations Manager to support Cassandra, the founder, with day-to-day operation... ...) 3. Orders & Customer Operations Ensure boutique and online orders are processed, packaged, and delivered efficiently...OnlineFlexible hours
- £35k - £45k per annumEstimated.... Reporting to the Director of Estates & Facilities, the Operations Manager will play a key role in overseeing the day-to-day operational... ...with past employers and the Disclosure and Barring Service and online media checks. It is an offence to apply for a role at the...OnlinePermanentFull-timeImmediate start
- £27k - £35k per annumEstimated...additional stores, expansion of sales on its online channels and through third-party partners... ...accurate, timely, and professional operational support to our Global Wholesale team. In... ...Coordinator will enable the Wholesale Operations Managers (US & ROW) to deliver end-to-end...OnlineFull-timeSeasonalOn-siteRemote
- £50k - £67k per annumEstimated...world moving; and due to growth, DSV is looking to recruit. Operations Manager - Aerospace Feltham, Middlesex DSV are seeking an... ...LifeWorks app for access to cashback and discounts on high street and online brands. Life Insurance and which includes access to expert...OnlineLong-term contractFull-time
- £62k - £82k per annumEstimated...serving customers across the UK over almost 500 stores and an online home delivery service. Our business is mainly food & grocery and... ...own manufacturing facilities. We’re looking for an Operations Manager to join our team. Our Operations Manager’s play a key role in...Online40 hours/week
- ...recognised as a start-up specialist for gaming operations in emerging markets. To support our... ...lookout for an experienced Commercial Manager who will work directly with the Business... ...IT as well as supporting expansion of Online. This role offers great career prospective...OnlineOn-site
£33.26k per annum
...; Fri 09:00 - 17:30; Sat 09:00 - 17:30 To be an effective Operations Manager, you will support the Store Manager and be responsible for overseeing... ...to create a fantastic shopping experience for our instore and online customers A team player who works at their best in a...OnlineLong-term contractFull-timeApprenticeshipSkilled worker visaMonday to ThursdayFlexible hoursShift workWeekend work£60k per annum
...Programmatic Operations Manager – Display & Mobile , Online Publisher A leading UK media owner is seeking to hire a Programmatic Operations Manager to oversee its display and mobile programmatic ad stack. This is a hands-on, senior operational role that sits at the...OnlinePermanent£55k - £61k per annum
...The Operations Specialist will be hired as a key liaison between The Bank's front office desks... ...corporate clients.· Client Onboarding: manage customer onboarding process and renewals,... ...products with the branch (current accounts, online banking, bilateral lending). · Maintain...OnlinePermanentOn-site£40k - £45k per annum
...analytical expertise and people skills to help shape the future of our operations and prepare for a path towards Operational Leadership.... ...positive change from day one. Interview Process ~15-minute online numerical test ~ Cognitive Assessment ~ In-person case study...OnlineLong-term contractFull-timeInternshipHybrid workingOn-siteRemoteFlexible hours- £32k - £43k per annumEstimated...landscape? Mail Metro Media is looking for an Ad Operations Specialist to join our team. In this... ...our tools and processes Create and manage programmatic performance campaigns on... ...Pension plan and life cover ~ Discounts on online shopping, dining cards and vouchers, and...OnlinePermanentOn-siteWork from homeFlexible hours
£40k - £50k per annum
...We are looking for a proactive and versatile Marketing & Operations Manager to join a dynamic marketing team based in London. This role supports activity across both online and offline channels. You will take ownership of social media strategy and execution, delivering campaigns...OnlinePermanentFlexible hours- ...either through POS systems (the ones you tap your card on) or online. Recently listed in the top 50 fintech start-ups by Beauhurst.... ...Powering businesses to thrive. Job Summary: As Partner Operations Manager at DNA Payments, you will be the responsible for operationally...OnlineOn-site
- £35k - £46k per annumEstimated...events? If so, you might be our next Event Operations Associate. About us "Private Equity... ...10 years, PEI has helped Investors, Fund Managers and CXOs rethink what it takes to... ...exit in Private Equity, and does so via online engagement and cutting edge conferences in...OnlineMonday to FridayFlexible hours
£17.5 per hour
...What you’ll do: ● Manage a Team Lead, providing the coaching and strategic oversight necessary... ...standards. ● Collect and analyze operational data to identify trends and areas for... ...Discounted Gym membership in over 2500 gyms ~ Online Payslip Access ~ Personal Insurance...OnlineHourly payWeekly payTemporaryOn-siteMonday to FridayShift work£38k per annum
Applications are open for our Operations Lead role! Unseen Tour, 2024. Photography credit: Graeme... ...and Marketing, Governance, Risk Management and Evaluation. Location: Extant, 2.06 Carlton... .... How to apply We are holding an online x1hr Zoom FAQ session where you will have...OnlinePermanentPart-timeHybrid workingOn-siteProbationary periodFlexible hoursAfternoon shift- £35k - £45k per annumEstimatedCare Operations Manager – French Job ID: R22129 Customer Care London - The River Building HQ Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along. Care Operations Manager...OnlineHourly payFull-timeSummer workHybrid workingRelocation packageOn-siteWork from homeFlexible hoursRotating shifts1 day/week
£40k per annum
...human health ever assembled. We're looking for a User Research Operations Manager to join our growing team and help create the systems,... ...Wellbeing Support – Access to Mental Health First Aiders, plus 24/7 online GP services and an Employee Assistance Programme for you and...OnlineLong-term contractOn-siteRemoteFlexible hours- ...empower the 80% of the global workforce that operates away from a desk. Trusted by 350+... ...performance. Our platform brings together task management, communication, learning and AI-powered... ...team events and training ~ Weekly online fitness sessions and gym discounts YOOBIC...OnlineHybrid workingOn-site
- £35k - £46k per annumEstimated...Social Operations Lead Location: On-site, HSK, London, W8 5HY Contract Type: Full-time... ...years in an operational, production, project management or strategy role within a media publisher... .... ~ DMGT Discounts (for discounts on online shopping, vouchers and reloadable cards)...OnlinePermanentFull-time
- £54k - £71k per annumEstimated...employees feel they can be themselves and operate to their full potential. We are committed... ...qualifications, workshops, and online modules. Partner and Executive Programmes... ...overseeing a globally-dispersed team of programme managers and coordinators for the successful...OnlineHybrid workingFlexible hours
- ...Operational Support Specialist Hybrid, London location Why work for us? ~ Competitive... ...business customers. Reporting to the team manager, you’ll work as part of a team to ensure... ...; - Respond to telephone, email and online enquiries, resolving queries within SLA deadlines...OnlinePart-timeHybrid workingOn-siteWork from home
- £26k - £34k per annumEstimated...the toughest briefs: protecting children online, strengthening democratic resilience, and... ...We're looking for people who want to operate at the intersection of geopolitics, security... ...develop experience in international programme management and operations within a fast-paced...OnlineOn-site
- £43k - £55k per annumEstimatedOperations Manager, – Planning and Performance, Rider Supply Job ID: R3119 Operations London - The River Building HQ Ready to apply? Get started with your online application Not quite your dream role? Sign up to get notified when the right vacancy comes along...OnlineHourly payLong-term contractFull-timeSummer workHybrid workingRelocation packageOn-siteWork from homeFlexible hours1 day/week
- £30k - £39k per annumEstimated...Opportunity We are looking for a Senior Event Operations Manager to work on the production and logistics of our international flagship forums... ...dependents ~ Life Insurance ~ Medicash access, including online GP access and mental health support ~ Competitive pension provision...OnlineLong-term contractFull-timeOn-siteRemote
- £64k - £84k per annumEstimated...life sciences, and transport. Our teams operate globally from offices across the UK,... ...and needs; however, you have autonomy to manage your time and diary to suit your work/life... ...from you. Apply today by completing our online application Please be aware that some of...OnlineFull-timeHybrid workingOn-siteRemote5 days/weekFlexible hours2 days/week
- ...fastest-growing non-alcoholic brands, both online and in retail. We’re bold, inclusive... ...call sheets, day-of logistics, post. Manage the freelance roster: designers, photographers... ...Campaigns). Strategy stays with them; operations sit with you. What You’ll Bring...OnlineDaily paySummer workFreelanceHybrid workingOn-site
£39.42 per hour
Partner Activation & Technical Operations Specialist – ICONIC GLOABL TECH BRAND ~Contract Length... ...partner activation role within the tech, online marketing, or digital advertising... ...reporting tools. Project & Stakeholder Management ~Proven ability to manage multiple concurrent...OnlineHourly payHybrid workingImmediate start
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Online Operations Manager, Harrods. Be the first to apply!
- operations manager charity London
- senior manager sales operations London
- operations manager landscaping London
- operations manager work from home London
- senior contact centre operations manager London
- contact centre operations manager team manager London
- operations manager director London
- commercial operations director London
- interim operations manager London
- senior operations manager food manufacturing London

