Manager - Banking & Payments Transformation

Manager – Banking & Payments Transformation 

Location: London 

Service Line:  Consulting 

Sub-Service Line:  Business Consulting

Grade:  Manager 

Drawing on reputation for providing deep industry experience and leading consulting services to the payments industry, EY is further expanding its Banking & Payments Transformation team. Our objective is simple; we look to provide long-term value to our clients by simplifying their business models and improving their processes while focusing on their customer needs. 

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself and a better working world for all. 

We’re seeking high-calibre Managers with strong leadership capabilities and a demonstrated ability to contribute to successful payments transformation initiatives. You should have a genuine passion for driving change within the payments industry, and the motivation to help clients realise their business potential through innovative solutions and collaboration within the payments ecosystem. 

The opportunity: 

The Banking & Payments Transformation team brings together a deep knowledge of banking and payments industry trends and strong execution experience to help our clients develop and execute their transformation agendas and deliver on strategic business objectives. 

Our clients are facing increasing pressure from regulators to improve customer outcomes and reduce systemic risk; from shareholders to improve returns through improved efficiency and reduce cost; and from customers to deliver seamless, digital and customer-friendly services which match those being offered by traditional and new, often fully digital competitors. 

As a Manager within our Banking & Payments Transformation team focussed on payments transformations, you will play a key role in delivering impactful transformation engagements within a dynamic payments landscape while also supporting proposition development and market activity. You will support top-tier clients across banking, fintech, and financial services in implementing strategic operating model changes, process improvements, navigating regulatory developments, delivering cost efficiencies and adopting new technologies. Combining strong consulting delivery with hands-on payments experience, you will lead workstreams, translating strategy into actionable delivery across complex, multi-rail environments. 

Your key responsibilities: 

• Lead workstream delivery on critical payment transformation programs addressing consumer, corporate, & card payments ensuring high-quality outcomes that meet client objectives, timelines, and budgets while managing cross-functional teams and stakeholder expectations. 

• Shape the design of scalable and sustainable operating models and reengineer business processes to drive efficiency, reduce complexity and enhance agility. 

• Translate programme objectives into clear and actionable execution roadmaps and detailed delivery workplans, deliverables and artefacts.  

• Monitor and analyse industry trends, regulatory changes, and emerging technologies in payments to inform programme approaches and support thought leadership initiatives. 

• Support business development efforts by contributing to proposal development, client pursuits, and the formulation of insightful hypotheses and market analysis. 

• Coach and develop junior team members, fostering a collaborative and high-performance team environment. 

• Apply EY methodologies and tools effectively, promoting technical excellence and continuous improvement within the team. 

• Uphold EY’s quality standards, professional ethics, and risk management practices, ensuring compliance with policies and regulatory requirements while protecting client and public interests. 

To qualify for the role, you must have some or all the following: 

• Proven experience in the payments industry or relevant roles within financial services, with a solid understanding of payment products, services, operating models and regulatory expectations.  

• Familiarity with key payments ecosystem components, including real-time payments, open banking, cross-border payments, and payments risk/fraud management. 

• Hands-on experience supporting or leading transformation initiatives involving operating model design, process optimisation, and control framework development within payments or related financial services domains. 

• Demonstrated ability to manage workstreams, coordinate stakeholders, and contribute to project delivery within complex, multi-disciplinary programs. 

• Strong analytical and problem-solving skills, with the ability to translate strategic objectives into actionable plans and deliverables. 

• Effective communication and interpersonal skills, capable of engaging with clients and internal teams at various levels. 

• Commercial awareness and a proactive mindset towards business development and client relationship support. 

• A collaborative approach with a commitment to mentoring junior team members and contributing to a positive team culture. 

Success in this role would be measured by your ability to: 

• Support the origination of client engagements by contributing to proposal development, client relationship management, and execution excellence. 

• Lead and manage high-quality workstreams within payments transformation programs, ensuring timely delivery of impactful solutions that meet client objectives and maintain rigorous standards. 

• Effectively manage stakeholders, proactively identify and mitigate risks, and uphold strong governance practices to ensure program/workstream integrity and alignment with client expectations. 

• Actively contribute to the development and refinement of the firm’s Payments Transformation propositions, leveraging market insights and client feedback to enhance service offerings. 

• Foster team capability growth by mentoring junior colleagues, sharing knowledge, & promoting a collaborative, inclusive, & high-performance culture. 

What we offer: 

• We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings, and a wide range of discounts, offers and promotions. Plus, we offer: 

• Continuous learning: You’ll develop the mindset & skills to navigate whatever comes next. 

• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way. 

• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs. 

• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs. 

If you can demonstrate that you meet the criteria above, please contact us as soon as possible. 

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.