Customer Service Advisor - Saturday & Sunday
£12.6 per hourPart-time
Customer Service Advisor
Salary: £12.60 per hour (Living Wage Employer)Location: Capgemini, Inverness or Nairn
Hours: Saturday and Sunday, between 7am and 6pm (minimum 14 hours) Manpower has a fantastic opportunity for the right candidate to become a Customer Service Advisor, working with our client, Capgemini
In this role, you will be the first point of contact for customers, providing 1 st line IT support and ensuring a great service experience.
What you'll do
- Respond to customer requests via telephone, email, and web chat
- Log all requests using the appropriate call logging software
- Resolve issues or provide advice and guidance where possible over the phone
- Assign calls to the relevant support teams when needed
- Action Back Office requests when required
- Advise customers and support teams on known problems/workarounds
- Keep customers updated on the progress of their request or incident
- Contribute to team success by meeting agreed personal targets
Previous customer service experience is an advantage. IT knowledge is desirable, but full training will be provided to help you succeed.
- Excellent communication skills, both verbal and written
- A genuine passion for delivering great customer service
- Willingness to learn and adapt
- Ability to work independently and as part of a team
- Strong problem-solving skills
- Confidence working under pressure
If you're looking for a stepping stone into a career in technology, this could be your next move.
Interested? Apply today!
Vacancy posted more than 2 months ago
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