Traffic Operator Apprentice

Summary

An exciting opportunity to the right candidate to join our team as an apprentice. 

The role will be to support the day-to-day administration of a busy container haulage operation while completing a Level 2 Traffic Operator Apprenticeship. 

Wage

£15,000 a year

Apprenticeship pay depends on Age.

Training course

Traffic operator (level 2)

Hours

Working week of 35-hours, exact working days and hours TBC.

35 hours a week

Start date

Monday 14 September 2026

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will involve processing data, making and updating bookings, maintaining accurate records and using a variety of shipping, port and transport systems.

The successful applicant will learn the foundations of the container haulage industry and gain an understanding of how jobs are managed from initial booking through to collection and delivery

No previous transport or logistics experience is required. We are looking for someone who is hardworking, reliable, organised and keen to learn and develop within the industry.

The role will include the below:

• Make, amend and monitor container and shipping-related bookings
• Use shipping line, port and other industry systems as part of the day-to-day role
• Assist the traffic and operations teams with general administrative duties
• Learn terminology, systems and processes used within container haulage and shipping
• Develop an understanding of the journey of a container from port collection through to delivery
• Communicate effectively with colleagues and, as experience develops, other parties involved in transport movements
• Complete apprenticeship training and apply the knowledge gained to the workplace
• Take on additional responsibilities as knowledge and confidence develop

Where you'll work

5 SUBSTATION ROAD
FELIXSTOWE
IP11 3JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRS TRAINING LIMITED

Training course

Traffic operator (level 2)

What you'll learn

Course contents

• Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
• Comply with health and safety when working.
• Follow company policy, processes and standard operating procedures.
• Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
• Plan multiple drop routes and jobs.
• Inputting customer jobs for collection and delivery.
• Track job progress.
• Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
• Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
• Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
• Optimises routes, vehicle type and loading.
• Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
• Arrange the maintenance and inspection of the vehicle.
• Use technology, and systems. General data protection regulation (GDPR). Cyber security.
• Use the traffic management system or other relevant systems, to add, and update customer job requirements.
• Conduct a briefing or debriefing session with colleagues.
• Communicate in writing with others for example, internal and external customers, colleagues, and managers.
• Communicate with others verbally for example, internal and external customers, colleagues, and managers.
• Manage customer queries and complaints.
• Apply the company’s service standards for internal and external customer services.
• Escalate issues, for example, driver infringements and non-operational procedures.
• Apply team working and wellbeing principles.
• Apply equity, diversity, and inclusion principles in the workplace.
• Carry out and record learning and development activities.
• Comply with regulations and legislation when working. For example, drivers working hours, working time directive, and Driver and Vehicle Standards Agency (DVSA) guidance.
• Comply with health and safety when working.
• Follow company policy, processes and standard operating procedures.
• Plan and prioritise daily activities for example to customer job requirements, back loads, delivery.
• Plan multiple drop routes and jobs.
• Inputting customer jobs for collection and delivery.
• Track job progress.
• Amend or re-plan routes when delivery circumstances change, for example, changing weather conditions, road closures and accidents, customer requirements.
• Adapt approach when supporting operation with, for example, changing weather conditions, road closures and accidents.
• Record or enter information - paper based or electronic. For example, job sheets, handover documents, work sheets, and checklists.
• Optimises routes, vehicle type and loading.
• Comply with company specific policy and procedures by using the appropriate mode of transportation for ultra-low emission zones (ULEZ) and clean air zones.
• Arrange the maintenance and inspection of the vehicle.
• Use technology, and systems. General data protection regulation (GDPR). Cyber security.
• Use the traffic management system or other relevant systems, to add, and update customer job requirements.
• Conduct a briefing or debriefing session with colleagues.
• Communicate in writing with others for example, internal and external customers, colleagues, and managers.
• Communicate with others verbally for example, internal and external customers, colleagues, and managers.
• Manage customer queries and complaints.
• Apply the company’s service standards for internal and external customer services.
• Escalate issues, for example, driver infringements and non-operational procedures.
• Apply team working and wellbeing principles.
• Apply equity, diversity, and inclusion principles in the workplace.
• Carry out and record learning and development activities.

Training schedule

Traffic Operator Level 2.

An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.

More training information

The apprenticeship includes regular training with an award-winning apprenticeship provider, TRS Training. At least 20% of your working hours will be spent training or studying. You will have monthly online sessions and units to complete throughout your apprenticeship.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Mathematics (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Number skills
• Team working
• Able to learn new software