Team Lead Crewing Operations

Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas and Jetstar — operating regional, domestic, and international services.

Job Description

About the role 

This is a newly established UK leadership role, supporting the London Cabin Crew operation. The Team Leader Aircrew Scheduler will lead the day-to-day management and governance of the QCCUK Scheduling function, acting as the local point of escalation and as the conduit between London, QCCUK leadership and Crewing Operations and the IOC in Sydney. 

The role has been created to provide local leadership and support the continued development of the UK Scheduling function. You will be responsible for strengthening processes, improving documentation and knowledge sharing, and building strong working relationships across London and Sydney to support safe, compliant and efficient crew operations. 

Key responsibilities 

• Provide day-to-day leadership, coaching and direction to Aircrew Schedulers and crew-to-ground support resources, helping build a high-performing and engaged team. 
• Act as the first point of escalation for UK scheduling and day-of-operations issues, supporting safe and efficient operational decision making in consultation with relevant stakeholders. 
• Oversee the team responsible for short-term operational scheduling requirements, including roster administration, open time, standby and resource allocation activity, ensuring decisions balance safety, compliance, crew experience and operational performance. 
• Strengthen local scheduling standards by documenting processes, developing and maintaining SOPs and ensuring effective document control for work practices, manuals and relevant local procedures. 
• Build constructive, credible relationships with QCCUK leaders, Sydney Crewing Operations, IOC teams and broader Qantas Group stakeholders, improving information flow and stakeholder confidence. 
• Support payroll-related scheduling processes, annual leave allocation, regional reporting and other non-standard or specialist activities that require continuity and local expertise. 
• Identify opportunities for process improvement, system enhancements and better ways of working, ensuring changes are implemented with consultation and appropriate governance. 
• Lead team performance, development, recruitment and onboarding activity, setting clear expectations and modelling Qantas Group values. 

About you 

You are a calm, credible and self-aware leader who knows how to establish strong working relationships within an experienced team. You will be joining a group with deep operational knowledge and well-established expertise. You will be skilled at building trust and credibility while providing clear direction and accountability. You value existing knowledge and experience, while bringing confidence and judgement to strengthen processes, enhance collaboration, create alignment with operational stakeholders, and support continuous improvement. 

You will be comfortable understanding the detail when required, while maintaining a broader leadership focus on governance, team performance, stakeholder engagement and operational excellence. 

• Experience in scheduling, crewing operations, resource planning, airline operations or a similarly regulated operational environment. 
• Proven leadership experience, with the ability to coach, develop and support team members while creating an inclusive and high-performing culture. 
• Strong process management skills, including the ability to document procedures, identify gaps and establish practical, compliant and sustainable ways of working. 
• Excellent stakeholder management skills, with the confidence to build trusted relationships and influence outcomes across teams, functions and time zones. 
• Strong operational judgement and the ability to make effective decisions in time-critical, complex, or ambiguous situations. 
• The confidence to lead change, establish credibility and respectfully challenge existing practices where improvements can be made. 
• Excellent communication skills and the ability to translate operational knowledge into clear, repeatable, and well-documented processes. 
• A calm, resilient and adaptable approach, with the flexibility to support a global operation and respond effectively to operational priorities when required. 

Why Qantas? 

You’ll join a team where creativity, accountability and passion are encouraged. Our people come together to dream big and deliver successfully, and this role offers a unique opportunity to shape a newly established leadership position in the UK operation. 

• Heavily discounted air travel from the UK to Australia, within Australia and across the globe for eligible employees, family and friends. 
• Private medical insurance and a health cash plan, subject to eligibility. 
• Competitive pension package. 
• Learning and development from day one
• Wellbeing support and the opportunity to contribute to a safe, inclusive and high-performing team culture. 

Inclusion and eligibility 

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at time of application.

Be a part of something special and play your part in the Qantas story – get in touch today.