Road Logistics Sales Team Apprenticeship

Summary

With us, you will get to know the diverse world of logistics. Whether it's delivering equipment for our favourite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments. 

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

You can expect a competitive starting salary of £15,600 in year one with an increase after 12 months, and a great bonus once you have completed your apprenticeship.

Training course

Sales executive (level 4)

Hours

Monday – Friday 9.00am – 5.15pm

37 hours 30 minutes a week

Start date

Saturday 5 September 2026

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are currently seeking a motivated and enthusiastic individual to join our Road Sales team. Our Road Logistics team provide hundreds of customers with the services to move their goods across Europe. The sales team work directly to source, engage and maintain our customer base, ensuring that our customers shipments are booked in efficiently and delivered on time. 

This role offers an exciting opportunity to showcase your sales skills, expand your professional network, and contribute to the company’s growth strategy. You will receive comprehensive training and support to excel in a fast-paced and rewarding sales environment. 

In the first part of your apprenticeship you will focus on getting to grips with delivering excellent customer service, and in the second part you will build on this foundation to develop specialist Sales skills – you will even be given your own Customer Service or Sales Account to manage! Beyond this, there is an opportunity for successful apprentices to secure a full-time sales position, as well as achieving bonuses and pay rises connected to the apprenticeship programme.  

Over the two years you’ll be learning how to: 

• Efficiently process bookings from clients and overseas agents on to our system
• Provide operational support for the Sales Managers when required
• Liaise with all relevant parties throughout shipments to organise the movement of goods by providing exceptional customer service ensuring their satisfaction and retention
• Deal with any issues that may arise during a shipment and ensure the client and/or Sales Manager is updated 
• Process sales and purchase invoices for the branch 
• Collaborate with colleagues and participate in meetings and training sessions 
• Make sales calls, engage and onboard new customers 
• Attend customer offsite meetings
• Analyse sales performance statistics and prepare/deliver customer review meetings 

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at 

What's in it for you:
We are thrilled to offer you a chance to join our amazing group of apprentices. 

We understand that starting a new job can be daunting, but don’t worry! You will be supported throughout your journey by a network of mentors, line managers and previous apprentices. They will help you achieve your qualifications and progress along your apprenticeship journey.

Don’t miss out on this fantastic opportunity! Apply now and take the first step towards a bright future.

Recruitment Process: 

• Step 1: Applications will be reviewed on a rolling basis
• Step 2: Shortlisted candidates will be invited to complete a telephone screening call with a member of our Talent Acquisition team. This is a great opportunity to find out more about the business and for us to understand why you are interested in this apprenticeship and what you feel you can bring to the role
• Step 3: A final shortlist of candidates will be invited to an interview onsite with two members of the hiring team
• Step 4: All candidates will receive telephone feedback after their interviews and if offered will be invited to return to the office for a further site tour and to provide right to work documentation

Where you'll work

13-27 Whitehouse Street
Birmingham
B6 4AN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SR APPRENTICESHIPS LIMITED

Training course

Sales executive (level 4)

What you'll learn

Course contents

• Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
• Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
• Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
• Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
• Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
• Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
• Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
• Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
• Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
• Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
• Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

Our 24-month Apprenticeship programme is designed to provide you with the perfect blend of practical on-the-job training and study towards the Sales Level 4 Apprenticeship standard.

You will work within a successful Sales team while learning everything you need to know to be a top sales performer whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel. 

Requirements

Essential qualifications

GCSE in:

• 5 GCSEs (grade 3-9 / A*-D)
• English (grade D/3)
• Maths (grade D/3)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Team working
• Multitasking skills
• Self-starter
• Planning skills
• Microsoft Office
• Excel