Retail Security Support Officer

Retail Security Support officer

covering Various different Retail outlets in Edinburgh and Surrounding area

£13 PH

-Free SIA License Renewal

-Competitive Holiday Entitlement

-Pension Scheme

-Personal Learning Hub & Additional Training

-24/7 Virtual GP & Healthcare Benefits

-Cycle to Work Scheme

-Full Uniform Provided

-Exclusive Discounts with Selected Companies

-Company Share Scheme (SIP & SAYE)

-Overtime Available

Responsibilities:

-Act as a visual deterrent on the shop floor

-Safely detain offenders

-Investigate losses and support inquiries about known offenders

-Complete accurate incident reports and company documentation

-Report crime incidents to the Store management and Police

-Conduct routine patrols to ensure customer safety

-Record patrols in daily occurrence book

-Maintain a safe and secure environment for all

Qualifications:

-Door Supervision or Security Guarding License

-Five-year checkable employment history or documentary evidence of any period of unemployment, self-employment, or education

-Driving licence and access to own vehicle

-Previous experience in a retail security role

Additional Information: Mitie's flexible benefits scheme is designed to suit your lifestyle. Access high street discounts, financial wellbeing assistance, and more through our platforms. With over 68,000 employees, Mitie is the UK's leading facilities management and professional services company, committed to the growth and development of our team members.

Apply Now to become a part of our dedicated team at Mitie and take advantage of our extensive benefits and career development opportunities!

Job Overview

-To protect our customer's property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions (AI's) and any subsequent changes.

-Delivering results that meet and / or exceed the Key performance indicators / Service Level Agreement for the customer through full responsibility and accountability, providing a service that aids in the retention of the contract.

-To undertake additional training to ensure continuous self-development.

Main Duties

Operations

-To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.

-Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).

-Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.

-To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.

-Comply with legal obligations and safety requirements of the role.

-Follow instructions and procedures appropriately without unnecessarily challenging authority.

-Work in a systematic, methodology and orderly way.

Training

-Fully and satisfactorily complete all required competency training.

-To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.

-Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.

-You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

-Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.

-Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage.

-Use common sense and initiative by immediately involving others if a situation appears to become threatening.

-To maintain professional conduct in the face of difficult situations and challenging customers.

-Complete an accurate, detailed notebook entry as soon as possible after any incident, which can then be used as part of the Incident Report process.

-Keep to schedules and demonstrate commitment to Mitie and the Client.

-To ensure check calls are being carried out at the allocated time slot as stipulated in the Assignment Instructions (AI's).

-To call emergency services and Communication Centre to report all incidents.

What we are looking for

-Previous Security Experience

-SIA License

-SC Clearance desirable