This is a site-based role in Leeds where you will provide hands-on hardware, software, and infrastructure support to end users. Working within the End User Computing Team, you will play a key role in delivering second- and third-line support across a broad range of technologies and environments.
Please note, this is a fully on-site role.
Key responsibilities include:- Managing and resolving support tickets in line with defined KPIs
- Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure
- Supporting major incident management and disaster recovery activity
- Maintaining and contributing to the knowledge management database
- Managing device lifecycle processes including builds, deployments, recovery, and decommissioning
- Configuring and provisioning hardware and software using SCCM and Intune
- Supporting ITIL-aligned processes including Incident, Problem, Change, and Asset Management
- Collaborating with internal teams, service providers, and stakeholders
- Contributing to continuous service improvement initiatives
Vacancy posted 25 days ago
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