Purpose of the Role
The Home Comforts Lead is the guardian of the home’s environment, setting the standard for dignity, comfort, cleanliness and hospitality. They shape how the home looks, feels, smells and presents itself — from the first 10 seconds a visitor enters, to the daily lived experience of every resident.
This role is about creating a home that feels beautiful, calm, welcoming and cared for. It is not simply housekeeping — it is experience design, environmental leadership and relentless commitment to comfort, safety and presentation.
You lead the Home Comforts Partners and Laundry Partners, working hands-on alongside them, bringing pride, precision and heart into every corner of the home. You uphold CHG values in the small details that matter deeply to residents, families and inspectors.
Your work forms the foundation of the resident experience. You are essential to the engine of the service.
About The Role
Key Responsibilities
1. Leadership, Culture & Team Development
2. Environmental Excellence & Hospitality Standards
3. Ambience, Atmosphere & Environmental Design
4. Room Personalisation & Admission Preparation
5. Laundry Service Leadership
6. Hygiene, IPC & Environmental Safety
7. Hands-On Operational Delivery - You lead from the front, not behind a desk
8. Environmental Risk Identification & “Find It, Own It, Fix It” Practice
9. Resident, Family & Team Partnership
10. Budget, Stock & Resource Management
11. Seasonal, Cultural & Celebration Leadership
12. Nourish Implementation (2026) – Environmental Documentation Lead
13. Continuous Improvement & Innovation
Required Criteria
Skills Needed
About The Company
At Constantia Healthcare Group, we believe great care starts with great people. We are a values-driven organisation supporting individuals with age-related needs and complex care requirements, ensuring the people we care for remain at the centre of everything we do. Our teams are supported, respected and encouraged to grow, because we know that when our colleagues thrive, the quality of care we deliver thrives too. We are proud to be an organisation that invests in its services, develops its people and continually strives for excellence. Joining Constantia means becoming part of a team that genuinely cares about making a difference.
Company Culture
Constantia Healthcare Group is a growing care organisation dedicated to providing high-quality support for people with age-related needs and complex care requirements. Our approach is simple: put people first and build teams that feel supported, valued and proud of the work they do. We believe in strong leadership, clear values and a culture where colleagues are empowered to deliver the very best care. We are committed to continuously improving our homes, investing in our teams and raising standards across everything we do. If you want to work somewhere where your contribution truly matters, Constantia Healthcare Group is a place where you can thrive.
Company Benefits
At Constantia Healthcare Group we believe that when our colleagues feel supported, valued and recognised, they are able to deliver the very best care. That is why we offer a comprehensive benefits package designed to support both professional development and personal wellbeing. Our colleagues benefit from ongoing training and career development opportunities, annual salary reviews and a workplace pension scheme to support long-term financial security. Alongside this, we offer wellbeing support including confidential counselling and mental health resources, a paid day off on your birthday, a paid volunteering day, employee recognition awards, high street discounts and access to wellbeing initiatives. Additional benefits include referral bonuses, discounted gym membership, an electric vehicle salary sacrifice scheme and a strong network of colleagues across the organisation who support one another every day.
Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, A diversity program, Free parking, Free work laptop, Referral bonus, Company retreats, Competitive salary, Long service recognition, Employee Assistance Scheme, Wellbeing Scheme, Blue Light Card, Shopping Cashback, Work With Charities, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Staff celebration events, Company employee App
Salary
£13.75 per hour
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