Job Overview
The IT Service Support Engineer/Analyst will be responsible for providing first and second line IT support and response services to a very demanding user-base across LKQ Europe. The successful applicant will deliver a positive customer experience through the swift and efficient resolution of problems and issues.
What we offer
We are a people first organisation – for our colleagues, the customer is at the heart of everything we do, and in turn we put our colleagues at the forefront of our business. As with many of our roles, we are happy to talk about flexible working options, we are committed to supporting a healthy work-life balance. We’re looking for people who love what they do, are passionate about delivering only the very best and make it their business to excel, whatever their role. We strive to support all our employees through their individual career paths and thrive within our business.
Key Responsibilities
- Receiving and responding to a range of requests for IT support
- Providing information to resolve, meet requests, or investigate to promptly resolve and escalate as appropriate
- Maintaining information and recording, tracking, monitoring and reporting as appropriate
- Monitoring and logging the actual service provided against expected service level agreements (SLAs)
- Prioritizing and diagnosing incidents
- Investigating causes and either resolving or escalating as required
- Facilitating recovery, following resolution
- Documenting incidents to agreed procedures
- Prioritizing requests
Skills and Experience
- Experience in a first/second line service desk response role
- Technical and commercial education ideally in information technology
- Knowledge and understanding of end user technology devices, operating systems, business applications, software, printing systems and cybersecurity basics
- Setting up of new equipment and upgrading existing systems
- Experience/knowledge of the “ServiceNow” ITSM platform or similar and all related processes
- Strong written and verbal communication skills
- Calm, proactive and participative approach for solving operational problems and issues.
Why Work for LKQ
- Annual bonus
- Enhanced parental benefits
- EAP
- Pension
- 25 days annual leave
- Hapi-benefits (retail discount)
- Staff discount
LKQ Euro Car Parts sits at the heart of the automotive aftermarket, supplying an unrivalled range of vehicle parts to over 18,000 customers through a world-class logistics operation in the UK and Ireland. But we’re so much more than just a parts supplier – we lead the market through innovative digital and service offerings, supporting our customers every step of the way as they prepare for the future. If you want to start your career with LKQ Euro Car Parts apply now.
Vacancy posted 8 days ago
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