Pharmacy Technician

Job summary
Belgrave Medical Centre is a busy, patient-focused GP practice located in the heart of Central London. As part of our ongoing commitment to delivering high-quality patient care and improving access to healthcare services, we are excited to introduce a new Pharmacy Technician role within our Practice.

This is an excellent opportunity for a motivated and enthusiastic Pharmacy Technician to work closely alongside our Clinical Pharmacist, GPs, Nursing Team, and wider practice staff to support safe, effective, and efficient patient care. The successful candidate will play a key role in medicines optimisation, prescription management, medicines reconciliation, and supporting patients to achieve the best outcomes from their treatment.

Main duties of the job

• Medicines optimisation, assisting with medication queries from patients and community pharmacies
• carry out medicine reconciliation for discharge letters, outpatient letters and new patient registrations
• Identify and resolve discrepancies and liaise closely with with Pharmacists and GP's
• Promote medicines synchronisation and encourage patient adherence
• Support the implementation of local and national prescribing initiatives, including performing medication switches as directed by prescribers or pharmacists
• Maintain MHRA alerts and high risk drug monitoring records
• Support safe prescribing support recall of patients when needed.
• Contribute to medicines safety alerts implementation
• Lead and contribute to audits and quality improvement relating to the effective prescribing of medicines
• Manage medication related queries and escalate as appropriate
• Analyse prescribing data and share with the wider team
• Support patient education and promote safe care and patient self management
• Engage in continuous professional development and attend clinical and educational meetings within the practice
• Adhere to practice policies, clinical governance frameworks, and safeguarding procedures.

About us
We are a well-established CQC Good raiting primary care organisation committed to delivering high-quality, patient-centred healthcare to our local community. Working within the NHS framework, we provide a wide range of general practice and enhanced services, supporting the health and wellbeing of a diverse patient population.

Our organisation is part of a collaborative primary care system, working closely with partner practices, Primary Care Networks (PCNs), and local health and care providers to improve access, outcomes, and continuity of care for patients. We place strong emphasis on teamwork, innovation, and continuous service improvement.

We are proud of our inclusive and supportive working culture, where staff are encouraged to develop their skills, contribute ideas, and play an active role in shaping the future of primary care.

This is an exciting opportunity to join an organisation that values leadership, operational excellence, and a commitment to high standards in patient care.

Job responsibilities
The Pharmacy technician will work as part of the multidisciplinary general practice team to support safe, effective and efficient medicines optimisations. You will play a vital role in improving patient safety, supporting prescribing quality and ensuring robust medicines governance systems are in place within the practice.

• Medicines optimisation - Support safe and efficient repeat prescribing processes and ensure accurate processing of prescription requests with queries from different sources
• Assist with medication queries from patients, community pharmacies and prescribers and forward recommendations for alternatives.
• Carry out medicines reconciliation for discharge letters, outpatient letters and new patient registrations.
• Identify and resolve discrepancies and liaise closely with pharmacists and GP's
• Promote medicines synchronisation and encourage patient adherence
• Support the implementation of local and national prescribing initiatives, including performing medication switches as directed by prescribers or pharmacists
• Medicines Governance - maintain MHRA alerts and high risk drug monitoring records
• Support safe prescribing and monitoring of high risk medicines and support the recall of patients where needed in accordance with local SOP's
• Provide training and guidance to non clinical staff as needed, to support prescription processes within the practice
• Quality Improvement - Lead or contribute to audits and quality improvement related safe and effective prescribing of medicines, using SystmOne our clinical system.
• Analyse prescribing data and share the learning with the wider team
• Patient facing activities - Manage medication related queries and escalate appropriately
• Provide advice and information to patients on safe medicines use
• Support patient education, adherence and self care and promote patient self management
• Professional and Organisational - Maintain GPhC registration
• Adhere to Practice policies, clinical governance frameworks and safeguarding procedures
• Develop and maintain effective relationships within the team and also with local stakeholders eg, ICB team, community pharmacists and hospital pharmacy teams
• Engage in continuous professional development and attend clinical and educational meetings within the practice.

Qualifications
Essential

• You must have professional registration with with GPhC.
• Qualification of a relevant nature i.e. FdsC in Medicines Management/Pharmacy services; BTEC level 4 diploma in Clinical Pharmacy Services and Therapeutics or a certificate of Higher Education in Pharmacy Technician Practice, as well as GCSE or equivalent including English and Maths ( grade C or above / Grade 4 or above).
• Experience of working as a qualified Pharmacy Technician in primary Care/GP Practice or PCN.
• A good understanding of Primary Care services and the NHS structure
• Knowledge of GDPR, confidentiality and safeguarding
• Attention to detail
• An organised approach to work
• Excellent communication skills both written and verbal
• Able to work as part of a team and independently
• Experience of working in a Primary Care setting
• Experience supporting audits and quality improvement initiatives
• Experience dealing with patient queries and providing advice within scope of practice
• Knowledge of local prescribing guidelines

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applicants must have current UK professional registration.