Summary
Assist experienced RAC Patrol Technicians attending roadside breakdowns, diagnosing vehicle faults and carrying out repairs. You’ll learn to use specialist tools and diagnostic equipment, support customers at the roadside and assist with vehicle recovery when repairs cannot be completed.
- Wage
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Year 1 - Apprenticeship Wage
- Year 2 - National minimum wage
- Training course
- Autocare technician (level 2)
- Hours
- You will be working 6-10 hour shifts, between 6.00am and midnight.
40 hours a week
- Start date
Monday 1 February 2027
- Duration
2 years 3 months
- Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
On a typical day, you will:
- Travel with your mentor to customers who have broken down
- Diagnose vehicle faults and identify problems
- Carry out roadside repairs where possible
- Use specialist tools and diagnostic equipment
- Assist with vehicle recovery when required
- Keep customers informed and provide excellent service
- Follow RAC safety procedures at all times
Where you'll work
You can select which locations you want to apply for in your application on Find an apprenticeship.
This apprenticeship is available in these locations:
- 16 Marmora Road, Cambridge, CB1 3PY
- Unit 600, Enterprise Way, Vale Park, Evesham, WR11 1AA
- 4 The Ashes, Peterborough, PE7 0LA
- Flat 6, Claremont Lofts 7A, Claremont Street, Shrewsbury, SY1 1AF
- Clermont, Whatcote Road, Oxhill, Warwick, CV35 0RA
- 1 Sandra Close, Wisbech, PE13 1AA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH LONDON GARAGES GTA
Training course
Autocare technician (level 2)
What you'll learn
Course contents- Comply with health and safety procedures in the workplace in compliance with regulations, standards, and guidance.
- Prepare the vehicle and working area before the work activity. For example, remove or mitigate slip and trip hazards.
- Maintain and restore the work area during and on completion of the activity.
- Store, maintain, including calibration checks, and return tools and equipment to storage.
- Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
- Comply with environmental and sustainability procedures, regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal.
- Apply vehicle safety inspection and routine maintenance procedures using vehicle specific data on car, car derived van or light goods vehicle.
- Select and use tools and equipment, mechanical and electrical measuring tools, and diagnostic equipment.
- Remove, repair and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
- Inspect, remove, and replace of parts or components in cars, car derived vans, or light goods vehicles for the following: steering systems and suspension systems, braking systems, emission systems, air conditioning systems, battery and charging systems, fluid and filtration systems.
- Apply state-of-health condition monitoring tests to high voltage batteries and chargers for electrified cars, car derived vans, or light goods vehicles.
- Apply four-wheel geometry checks and adjustments to cars, car derived vans, and light goods vehicles.
- Apply safe working practices and procedures to isolate electrified vehicles for maintenance.
- Record vehicle service maintenance, parts replacement, or repair.
- Apply customer service principles and organisational customer care practices. For example, identifying customer and vehicle needs, resolve low level customer complaints, make recommendations to customers based on results of inspection, maintenance, or repair of vehicles, customer payment transactions and organisational sales processes.
- Provide quotation of cost and order automotive parts, products, and consumables applicable to the vehicle.
- Apply procedures for stock and parts storage: ordering, checking and stock rotation.
- Apply organisational sales processes. For example, show and tell, features and benefits, consultative selling, mini closing and closing.
- Apply team working principles.
- Comply with equity, diversity, and inclusion guidance.
- Communicate with others verbally, for example customers, suppliers, and colleagues.
- Communicate in writing, for example with internal and external customers, colleagues, and managers.
- Use information and digital technology systems. Comply with GDPR and cyber security.
- Complete and record learning and development activities.
- Apply procedures to check and replace fluids, and filtration parts.
- Comply with health and safety procedures in the workplace in compliance with regulations, standards, and guidance.
- Prepare the vehicle and working area before the work activity. For example, remove or mitigate slip and trip hazards.
- Maintain and restore the work area during and on completion of the activity.
- Store, maintain, including calibration checks, and return tools and equipment to storage.
- Access vehicle technical data to inform inspections and make judgements on wear and serviceability.
- Comply with environmental and sustainability procedures, regulations, standards, and guidance. Segregate resources for reuse, recycling, and disposal.
- Apply vehicle safety inspection and routine maintenance procedures using vehicle specific data on car, car derived van or light goods vehicle.
- Select and use tools and equipment, mechanical and electrical measuring tools, and diagnostic equipment.
- Remove, repair and replace vehicle tyre and balance wheel assemblies on car, car derived van or light goods vehicle. For example, ultra-low profile, directional, asymmetric, run-flat tyres.
- Inspect, remove, and replace of parts or components in cars, car derived vans, or light goods vehicles for the following: steering systems and suspension systems, braking systems, emission systems, air conditioning systems, battery and charging systems, fluid and filtration systems.
- Apply state-of-health condition monitoring tests to high voltage batteries and chargers for electrified cars, car derived vans, or light goods vehicles.
- Apply four-wheel geometry checks and adjustments to cars, car derived vans, and light goods vehicles.
- Apply safe working practices and procedures to isolate electrified vehicles for maintenance.
- Record vehicle service maintenance, parts replacement, or repair.
- Apply customer service principles and organisational customer care practices. For example, identifying customer and vehicle needs, resolve low level customer complaints, make recommendations to customers based on results of inspection, maintenance, or repair of vehicles, customer payment transactions and organisational sales processes.
- Provide quotation of cost and order automotive parts, products, and consumables applicable to the vehicle.
- Apply procedures for stock and parts storage: ordering, checking and stock rotation.
- Apply organisational sales processes. For example, show and tell, features and benefits, consultative selling, mini closing and closing.
- Apply team working principles.
- Comply with equity, diversity, and inclusion guidance.
- Communicate with others verbally, for example customers, suppliers, and colleagues.
- Communicate in writing, for example with internal and external customers, colleagues, and managers.
- Use information and digital technology systems. Comply with GDPR and cyber security.
- Complete and record learning and development activities.
- Apply procedures to check and replace fluids, and filtration parts.
Training schedule
This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
DRIVING LICENSE in:
FULL UK MANUAL LICENSE (grade UK MANUAL LICENSE)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Customer care skills
- FULL UK MANUAL LICENCE
Other requirements
Applicants must be aged 18 or over (Due to working times) and hold a full UK manual driving licence with no points. You should be comfortable working outdoors in all weather conditions, travelling to different locations and working a varied shift pattern, including evenings and weekends.
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