Level 2 Food & Beverage Team Member Apprenticeship - Three Choirs Vineyards Ltd.

Summary

Level 2 Food & Beverage Team Member - Three Choirs Vineyards Ltd.

An enchanting destination located deep in the heart of The Cotswolds Vineyard with a restaurant, rooms, lodges and a shop. We also have a winery on-site where we make our own and contract customer wines.

Wage

£12,480 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Training course

Food and beverage team member (level 2)

Hours

Monday, Thursday, Friday and Sunday, 9.00am - 5.00pm; including a 30-minute lunch break.

30 hours a week

Start date

Saturday 1 August 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Role:

As a Food & Beverage Team Member Apprentice, you will work closely with team members carrying out different roles across the business.

Main Duties:

• Answering telephone calls and responding to emails
• Taking bookings and assisting customers with enquiries
• Welcoming and assisting visitors and guests
• Supporting wine tastings and customer experiences
• Serving food and drinks when required
• Restocking and maintaining the wine shop
• Assisting with general administration duties
• Carrying out regular stock takes for the shop
• Maintaining a clean, organised, and professional reception area
• Supporting the wider team with other duties as required

The Candidate:

The ideal candidate will be friendly and professional with a passion to work in hospitality. Enthusiastic, a great team player, reliable and eager to learn. 

Where you'll work

Castle Tump
Newent
GL18 1LS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE OPPORTUNITY PROVIDER LTD

Training course

Food and beverage team member (level 2)

What you'll learn

Course contents

• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.
• Serve food and beverages to individual business standards.
• Identify opportunities and apply techniques to increase sales and improve customer experience.
• Tailors communication techniques to meet customer needs and build rapport.
• Maintain a safe, hygienic, and secure working environment.
• Comply with health and safety legislation, regulations, guidelines and procedures.
• Follow food safety and allergen legislation and procedures applicable to own role.
• Use technology and equipment in line with business policy to meet customer needs.
• Handle transactions and payments securely.
• Work as part of a team to ensure that the products and services are delivered on time and in line with business needs
• Deal with or escalate issues that impact service and customer experience, and implement any instructions given by supervisor.
• Use professional methods of communication that are tailored to different situations, and individual and team needs.
• Manages own time and workload, prioritising tasks.
• Maintain and rotate stock according to life cycle and business processes.
• Ensure equipment and technology faults and maintenance issues are reported promptly.
• Check customers are satisfied with products and services through questioning and act on feedback in line with business procedures.
• Keep up to date with changes to products and processes.
• Uses feedback to improve own performance.
• Reduces the waste of resources, taking sustainability into account, in line with business expectations.
• Follows and supports equity, diversity and inclusion legislation and principles.
• Participate in team briefings, implementing instructions, and offering input or feedback where relevant.

Training schedule

Food and Beverage Team Member Level 2.

Requirements

Desirable qualifications

GCSE in:

• English (grade 4–9 (A*–C))
• Maths (grade 4–9 (A*–C))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Team working