Customer Service Apprenticeship - STANLEY SPECSAVERS

Summary

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. Giving customers top-notch advice.

Wage

£17,101.92 a year

Training course

Customer service practitioner (level 2)

Hours

Days and shifts to be confirmed. Full time to include weekend working.

40 hours a week

Start date

Monday 27 July 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Giving customers top-notch advice
• Giving customers a warm welcome to the store
• Dealing with orders 
• Efficiently answer telephone calls to the store
• Advising customers their hearing aids / glasses are ready or delayed as appropriate

Where you'll work

Cromarty House
Front Street
Stanley
DH9 0SX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Training course

Customer service practitioner (level 2)

What you'll learn

Course contents

• Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
• Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
• Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
• Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
• Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
• Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
• Demonstrate patience and calmness.
• Show you understand the customer’s point of view.
• Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
• Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner Apprenticeship Standard

Requirements

Desirable qualifications

GCSE in:

Maths (grade 9-3 (A*-D))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Organisation skills
• Administrative skills
• Team working

Other requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.