Flagship Store Manager - Chelsea
We are looking for a Store Manager to head up our flagship store in Chelsea, London.
The ideal candidate will bring meticulous organisation, initiative, a good balance of independent spirit and teamwork, efficiency, profitability, drive and positivity to the business. We are looking for someone with existing retail management experience, or someone with at least 2 years retail experience.
A day in the shop involves all sorts. This will include talking to customers, sharing product knowledge, demonstrating products, selling products, stock checking, processing deliveries of stationery ( the best bit ), restocking, cleaning, tidying, visual merchandising or answering the phone. It's varied, fast-paced and fun.
We’re nothing without our people, and our customers rave about our team. You’ll be joining a bunch of friendly, knowledgeable, passionate people, all with an outside interest in creation of some kind, from photography to songwriting. Everyone brings great chat to the shop floor because they’re genuinely excited about creation and probably a little bit obsessed with stationery. If this sounds like you then join our club!
Our aesthetic has earned us coverage by the likes of Wallpaper*, The Evening Standard, We Heart, Design Week, Cereal Magazine and Gestalten, so we hold ourselves to high standards of store maintenance.We love organisation and we keep our store immaculate.
Papersmiths Perks
- Staff discount
- An extra day of holiday after 1 years service
- A 3 tier stationery allowance to use in our shop annually up to £300
- Free sweet treats when you hit store targets
- A brand ambassador scheme to join our founder on buying trips
Duties include
Store management
Training, motivating and managing our team
Recruiting new team members
Following our existing systems and introducing changes to make the store more efficient
Monthly scheduling of the rota
Holiday and absence management
Driving sales and meeting sales targets
Attending monthly financial meetings and sharing sales information with the HQ team
Managing in-store systems including our POS, Lightspeed
Ensuring the interior and exterior of the shop and stock room are immaculate
Enlisting the help of others when needed to fix problems quickly
Keeping stocked with necessary supplies
Prepping, updating, and replenishing resources and task sheets
Customer service and making sales
Ensuring a strong CRM score throughout the team
Banking and sales reporting
Inventory management
Working with our buying team to ensure stock is replenished
Updating the inventory with new stock arrivals
Processing deliveries
Organising and overseeing stock checks
Visual merchandising
Take direction from our creative team to create new displays
Direct the refreshing and maintenance of displays as necessary (daily - weekly)
Direct the changing of displays
Organise installation of window displays
Skills Required
Management experience in retail as Supervisor or senior sales assistant
Commercially minded
Customer-centric with a positive attitude
Confidence to demonstrate products
Experience in sharing specialist knowledge with customers
Excellent communication skills
Visual merchandising skills
Able to work weekends and holidays as required
Job Type
This is a permanent, full-time role based at our store on Pavilion Road, London. SW1X0AW. Start date July 2026
To apply, please send your CV and covering letter to Alli via ***email_hidden***. Please include the position you are applying for in the subject line. Good luck!
£27.04k per annum
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