Helpdesk Technician - London, Battersea office
- Permanent, Full-time, Hybrid working model: 3 days in the office and 2 days remote.
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have driven us to reimagining productivity tools for lawyers and their staff, supporting our guiding purpose: to ‘Help lawyers who help people’. The market leading software we develop and support is used by more than 100,000 lawyers and their staff in small and medium sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring, and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland, and New Zealand, you’ll find yourself in good company here.
The Opportunity
Help is at the heart of everything we do at LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team.
Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat.
With space to grow your career in new and surprising directions and an impact you can see and feel with every smiling client, you’ll find plenty to discover in a dynamic team that thrives on helping people.
Requirements
What you'll do
- Providing excellent client support and issue resolution via email, phone, and live chat.
- Learning, maintaining, and applying a high level of knowledge of the key functions of LEAP products.
- Working efficiently and effectively to achieve and exceed Key Performance Indicators.
- Proactively improving LEAP's self-support centre by developing better self-help material (written how-to articles, demo videos, etc).
- Building productive client relationships and high client satisfaction.
What you'll bring
- At least 1 year’s experience in a customer facing environment.
- Excellent communication, customer service, and writing skills.
- Strong analytical and problem-solving skills.
- Competence with Microsoft products, in particular, Word and Excel.
- Demonstrated strong collaborative teamwork and people skills.
- Experience with Salesforce or another CRM system would be beneficial.
- Strong level of enthusiasm and an ability to work within an intellectually stimulating, high-energy team.
- Attention to detail, ability to manage time effectively, and ability to meet deadlines.
- Qualification (or progression towards a qualification) in a legal or numerate discipline will be advantageous.
Benefits
What you'll get
Career & Growth
- Generous professional development fund
- Support for training, learning, and career progression
Health & Wellbeing
- Private health insurance (including dental and optical)
- £80 monthly gym contribution
- Employee Assistance Programme
- Life insurance cover
Financial Benefits
- 8% employer pension contribution
- PerkBox membership with discounts and rewards
- Cycle to Work scheme
- Access to LEAP Home - a program unique to LEAP to support you in buying your primary residence
Time off
- 25 days annual leave + 8 bank holidays
- Enhanced parental leave
- One paid volunteer day each year for a charity of your choice
- Work anniversary rewards
Work environment
- Friendly, supportive, and driven culture
- Free healthy breakfast, light lunch, and snacks
- Monthly socials
Life at LEAP
Discover the human side of cutting edge LegalTech
Closing Date: Friday, 5th June
We may close this vacancy early if we receive a high volume of suitable applications, so we encourage interested candidates to apply as soon as possible.
You’re welcome to use AI tools to support your application, but please ensure your submission reflects your own experience and voice. Every CV is reviewed by a member of our team, and if you’re invited to interview we look forward to getting to know the real you.
£28k - £30k per annum
...and replacement of computer and networking equipment. - Configuration of Windows computer. - Coordinate the job queue with the IT Helpdesk Team Leader. - Responsible for the correct registration and classification of incidents and to undertake an immediate effort in...SuggestedApprenticeshipOn-siteImmediate startRemoteMonday to Friday£40k - £46k per annum
Company: AUTO SKILLS UK Job Type: Permanent, Full Time Salary: £40000 - £46000/annumSuggestedPermanentFull-timeAUTO SKILLS UK
Barking, Greater Londona month ago£40k - £45k per annum
...Our client is a privately owned luxury car dealership group who is looking to recruit an experienced Vehicle Technician to join their Aftersales operation. Vehicle Technician Role: To carry out Servicing and repairs to Manufacturer’s standards Carry our VHCs to all...SuggestedPermanent£50k - £55k per annum
Company: AUTO SKILLS UK Job Type: Permanent, Full Time Salary: £50000 - £55000/annumSuggestedPermanentFull-timeAUTO SKILLS UK
Feltham, Greater Londona month ago£30k - £40k per annum
...We are currently working with a main car dealership who are looking to recruit an experienced Vehicle Technician to join their growing team. You will be working for a well-known brand working in excellent conditions and will have the opportunity to grow and develop your career...SuggestedPermanentApprenticeship£40k - £45k per annum
...Permanent Full Time Basic: up to £29,000 OTE £40,000 Fantastic opportunity has arisen for a vehicle technician to join a busy Prestige main dealer. As a Vehicle Technician you’ll be responsible for the diagnosis, repair and service of Vehicles, in accordance...PermanentFull-time- £35k - £46k per annumEstimated...embed Quality, Accountability, and Trust into their ways of working. We are looking for a reliable and proactive Vehicle Services Technician to join our dedicated team. This is a varied and hands-on role where no two days are the same. In this role, you will bring...On-site1 day/week
£35.18k per annum
...certification (or above) and ideally gained some experience working within a dealership or vehicle manufacturer. As one of our trusted Vehicle Technicians you will be repairing, servicing and maintaining the Addison Lee fleet - this includes VW Multivan, Transporter and ID4, Audi A6...ApprenticeshipMonday to Friday£40k - £45k per annum
Company: PERFECT PLACEMENT Job Type: Permanent, Full Time Salary: £40000 - £45000/annumPermanentFull-timePERFECT PLACEMENT
Croydon, Greater Londona month ago£30k - £45k per annum
...Vehicle Technician needed – Eltham / Orpington and surrounding areas!! Fab basic salary, plus bonus, plus benefits, plus 3k joining fee! We are currently working with various motor garages in Greater London area who are looking to recruit Mechanics / Vehicle Technicians...PermanentApprenticeship€40k per annum
...Senior Vehicle Technician – London UK A leading main dealer in London is offering sponsored job opportunities for experienced Senior Vehicle Technicians under the UK Skilled Worker Visa. This is a stable long term pathway to build your career and settle in the UK. Job...Long-term contractPermanentFull-timeVisa supportFree visaVisa sponsorshipSkilled worker visaRelocation£32k - £45k per annum
...Our prestige Dealership in Kentish Town is looking to recruit a new Vehicle Technician About the position The successful candidate for our Vehicle Technician position will have previous experience in a similar role and strong teamwork skills. You will be welcomed...PermanentMonday to Friday£45k - £50k per annum
...hear from you! We are looking for someone that has previous experience working within a main car dealership. As a Vehicle Technician , you’ll be responsible for the servicing and repair of vehicles, to manufacturer’s guidelines. Maintaining knowledge of Manufacturer...Permanent£42k - £45k per annum
Company: AUTO SKILLS UK Job Type: Permanent, Full Time Salary: £42000 - £45000/annumPermanentFull-timeAUTO SKILLS UK
Orpington, Greater Londona month ago£36k - £45k per annum
Company: OCTANE RECRUITMENT Job Type: Permanent, Full Time Salary: £36000 - £45000/annumPermanentFull-timeOCTANE RECRUITMENT
Stratford, Greater Londona month ago£30k - £35k per annum
...Are you an experienced Vehicle Technician ? Are you trained to City and Guilds Motor Repair/BTEC/NVQ or equivalent qualification? We are currently working with a franchised dealership who are seeking to recruit an experienced Vehicle Technician to join their current...PermanentApprenticeship£31.48k - £36.62k per annum
...service, maintenance and repair business and we offer great career opportunities, benefits and an uncapped bonus scheme. As a Vehicle Technician/Mechanic, you will be already skilled in servicing and repair/replacement work. You'll have the ability to carry out more complex...Extra incomePermanentHybrid working5 days/week£50k - £60k per annum
...VEHICLE TECHNICIAN. Join Hedin Automotive BMW workshop team as a Vehicle Technician, working across the full range of BMW and MINI vehicles, you’ll use the latest diagnostic tools and service technology while developing your expertise through bespoke training at the BMW UK...Monday to FridayRotating shifts£30k - £45k per annum
...expectations and deliver your best. You will be working on mainly prestige, high-end brands where attention to detail is crucial. MET Technician / Mechanic Role: To carry out removal and refit of all associated panel and trims, as per manufacturer’s guidelines To...Permanent£55k - £60k per annum
Company: ASI RECRUITMENT Job Type: Permanent, Full Time Salary: £55000 - £60000/annumPermanentFull-timeASI RECRUITMENT
Sutton, Greater Londona month ago£44.2k - £48.62k per annum
Company: STREAMLINE SEARCH Job Type: Permanent, Full Time Salary: £44200 - £48620/annumPermanentFull-timeSTREAMLINE SEARCH
Enfield, Greater Londona month ago£28k - £32k per annum
Near the Orpington Area: Would you fit this role well? Role and Responsibilities: To undertake maintenance, service and repair activities on motor vehicles of all types to the highest standard within scheduled times to meet company and franchise standards ...Permanent£35k - £48k per annum
...You will be welcomed into a friendly team and have the opportunity to work with an exciting product. A large part of the Vehicle Technician position involves: Carrying out service, diagnosis and repair of vehicles to excellent standards. Communicating with the Service...PermanentApprenticeshipMonday to Friday£20k - £25k per annum
...Job Summary & Responsibilities: My client is seeking a Junior / Trainee Motor Vehicle Technician to join there friendly team. You must be a qualified Vehicle Technician seeking to progress your career. Junior / Trainee Technician Role: To carry out servicing...PermanentTraineeship£20.29 per hour
...motorcycles to appropriate approved testing stations and achieve a high pass rate, Qualifications Hold an appropriate vehicle technician qualification (equivalent: NVQ Level 2 or above). Hold a full, clean car Driving Licence and Motorcycle Driving Licence...Full-timeImmediate start£32k - £40k per annum
...Location is Romford in East London – near Dagenham, Rainham, Upminster, Brentwood, Epping, Ilford. To apply for this Vehicle Technician position you will need: At least 2 years’ experience working in a Vehicle Technician position Full UK Driving licence To...PermanentApprenticeship£35k - £40k per annum
Company: THE RECRUITMENT SOLUTION Job Type: Permanent, Full Time Salary: £35000 - £40000/annum benefitsPermanentFull-timeTHE RECRUITMENT SOLUTION
Summerstown, Greater Londona month ago- £37k - £48k per annumEstimated...We are looking for a Master Technician to support the engineering to the Glasgow, so if you're looking for a challenge and career development, why not express your interest today! Support engineer to the Glasgow depots Diagnosing faults providing technical support over various...PermanentFull-timeHybrid workingNight shift
£50k per annum
...Vehicle Technician Citygate Volkswagen, West London OTE: £50,000 uncapped Role overview We are looking for a passionate Vehicle Technician/Mechanic to repair and service our vehicles to the highest standards possible. You will be working as part of a team to ensure...PermanentFull-time£32k - £60k per annum
...We are currently working with a fantastic dealership on the outskirts of Reading who are looking to recruit Mechanics / Vehicle Technicians at various levels of experience. Must have level 3 motor vehicle qualification! You will be working for a well-known brand...PermanentMonday to Friday
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Helpdesk Technician. Be the first to apply!
