Duration 12 months
Advert opening date 11/08/2026
Advert closing date 01/09/2026
We are seeking an Apprentice Service Desk Co-ordinator to help support our Customers & Engineers on a daily basis You will be working in a busy Service Desk Department to ensure we keep our customers equipment operation. The successful candidate will be able to react quickly to situations and multi-task with strong communication skills.
ABOUT THE ROLE
This is a varied role dealing with Customers & Engineers on a daily basis, in a busy Service Desk Department.
The key responsibilities for this role include;
Logging Call Outs from Customers
- Ensuring that we have the correct paperwork from Customer
- Checking our system to clarify works status as new job / ongoing works
Scheduling Engineers Work
- E-mailing Engineers work for next day
- Ensuring they have parts / van stock to complete works
Dealing with Customer queries & updating Customers on Job Status
- Preparing Weekly Update Spreadsheet for Larger Customer
- E-mailing / Calling Customers to update on Parts ETA / Job Completion
Downloading information for completed jobs from engineers
- Matching e-mail received from Engineers to Job Paperwork
- Moving Job forward to next relevant step in Job completion process
- E-mailing Engineers Job Sheets to Facility Management Customers
Checking engineers paperwork & preparing for invoicing
- Checking Job Sheets & Expense Claims against Engineers Weekly Timesheets to ensure all Paperwork received & completed
- Matching Job Sheets to Job Paperwork
- Preparing completed jobs for invoicing
Managing Large Jobs & Projects
- Ensuring that all Equipment / Parts required are ready for start of projects
- Liaising with Customers to ensure that site access / assistance is arranged
- Liaising with any Subcontractors
Entry requirements
GCSE’s A-D grade in Maths and English or Functional Skills Level 1 and Level 2
Training to be provided
Apprentices will be required to attend training at least once a week either via remote opnline class or at our Harrow or Hayes Campuses completing necessary mandatory training and units associated with the apprenticeship.
Our Account Manager, industry-trained assessor and Learning Advocate support apprentices to deliver our high-quality training programmes.
The apprentice will be required to complete:
QCF Framework
Employment Rights and Responsibilities
Skills, Knowledge and Behaviours
Standard and End Point Assessment
Functional Skills in English, Maths and ICT (if required)
Other training will be provided by the employer as required to enable the fulfilment of the job role.
Things to consider
We will offer assistance in travel costs to the apprentice whilst undertaking the apprenticeship.
Skills required
ArrayFuture prospects
Permanent role and progression within the Company
Easy Apply (EA)
Vacancy posted 16 hours ago
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