Work-Based Coach - Digital Apprenticeships (ICT Level 3 & Network Engineer Level 4)

Location: Remote 

Contract: Full-Time | Permanent 

Salary: Competitive  

Start Date: ASAP 

Are you ready to inspire the next generation of tech talent? 

We're an independent training provider on a mission to deliver innovative digital apprenticeships that transform lives and fuel careers. We’re now looking for a Work-Based Coach with strong industry experience in IT, networking, or digital infrastructure to support our apprentices on their journey to becoming confident, job-ready professionals. 

This is your chance to give back to the industry, use your real-world knowledge in a fresh way, and help ambitious learners build the skills that matter most in today's fast-paced tech landscape. 

The Role 

As a Work-Based Coach, you will play a vital role in shaping the careers of apprentices enrolled on: 

Level 3 Information Communications Technician (ICT) 

Level 4 Network Engineer 

You will support learners through coaching, mentoring, progress reviews, and industry-informed guidance — helping them translate theory into workplace performance. 

What You will Do 

• Provide 1:1 and group coaching aligned to apprenticeship standards and workplace roles 

• Guide apprentices through their learning journey — from onboarding to End Point Assessment (EPA) 

• Offer contextualised support to apply learning in real-world scenarios 

• Track and report on learner progress and skills development 

• Collaborate with employers and delivery teams to ensure impactful outcomes 

• Deliver coaching via remote or occasional in-person visits (region-dependent) 

What You’ll Bring 

Essential: 

• Proven industry experience in IT support, networking, or infrastructure (e.g. 1st/2nd/3rd line, network admin/engineer, cybersecurity, service desk) 

• Knowledge of technical concepts including hardware, networking, security, cloud services, or troubleshooting 

• Experience or strong awareness of AI tools, automation, and agent-based systems in the workplace 

• Passion for developing others, with excellent coaching and communication skills 

• Strong organisational and documentation skills 

Desirable:  

• Experience in apprenticeships, coaching, or mentoring 

• Knowledge of apprenticeship standards and the EPA process 

• Relevant assessor or teaching qualifications (e.g. A1, CAVA, PTLLS, etc.) 

Why Join Us?  

• Work with a mission-led, forward-thinking team that values impact over process 

• Flexible working – 100% remote. 

• Ongoing CPD and career development opportunities 

• Help shape a diverse, future-ready digital workforce 

• Competitive salary with growth potential. 

Apply Now 

If you’re passionate about technology, thrive on helping others grow, and want to play a hands-on role in shaping the digital future, we want to hear from you. 

Apply today with your CV and a short cover note telling us why you're a great fit. 

Join us and make your mark where it matters most — in the careers of tomorrow’s tech leaders. 

Disability Confident: Primary Goal is committed to being a Disability Confident Employer, and as such will make reasonable adjustments required for interview. Please discuss any requirements which you may have with the Recruitment team.

Please note that all successful applicants will be subject to an Enhanced DBS check and relevant suitability checks prior to being appointed in line with our Safer Recruitment & Selection policy.