AFC Maintainer

We’ve got an exciting opportunity for you to join our Automatic Fare Collection (AFC) team as a Skilled Maintainer. Play a vital role in keeping our transport network running smoothly. This hands-on role requires independence, problem-solving skills, and a commitment to safety standards—helping deliver seamless journeys for thousands of passengers every day.

Why You’ll Love It:
You’ll be the behind-the-scenes hero keeping the Tyne and Wear Metro moving. From ticket machines to gatelines, validators to car park kit—you’ll repair, maintain, and work your magic on the hardware that keeps our customers on the go.

Typical Day
Home Base: Our South Gosforth infrastructure office.
Shift Pattern: 5 days out of 7 on a day shift roster covering from 06:30 till 21:30 7 days a week.
Your Mission:

• Fine-tune, fix, and maintain ticketing systems—machines, validators, gatelines, and more.
• You’ll be a field-based maintainer working across all 60 metro stations.
• Meet customers, collaborate with colleagues, and keep things running smoothly.

Bonus: You’ll get involved in exciting updates and projects to sharpen your skills and stay ahead of the game.We’ll kit you out with all the PPE, tools, and equipment you need to succeed.

About You

• Served a recognised apprenticeship
• Electrical/electronic BTC/ONC or equivalent
• Tech-savvy with distributed systems and end-point devices
• Able to prioritise and work independently
• Experience with problem solving on electrical equipment
• Driving licence

If you tick these boxes, we want you on our team!

More information can be found in the Supporting Documents section.

Meet the Team
You’ll join a close-knit AFC team of 16, part of the wider ICT maintenance and operations family. You’ll work alongside 11 other maintainers and report to the AFC Supervisor.

About Us
We care for our communities, deliver with trust and accountability, and adapt with innovation. Every journey is designed to be sustainable, inclusive, and customer-focused because when we move forward together, we create a cleaner environment, a stronger economy, and a better future for all.

What we offer

• This is a Sunday to Saturday job
• You’ll work a 36-hour week
• Your basic salary will be £30,559 with generous allowances paid all year round
• You’ll be part of a generous pension scheme (Local Government Pension Scheme)
• 28 days annual leave per year plus bank holidays and time off for volunteering too
• Enjoy travelling for free in Tyne and Wear with our enhanced travel benefits for you and your family
• Free or discounted travel with Grand Central, LNER, Lumo, Northern Rail and TransPennine Express
• You will have the opportunity to contribute to a health cash plan that will contribute (and dependants if you have them) towards dental costs, optical, and lots more
• Access to our reward app with over 1000 plus high street discounts on groceries, holidays and days out.
• We like to grow our own colleagues (not literally of course!), so when you’re ready for the next step in your career, we can help develop you
• We’re keen for team members to develop, learn and gain knowledge from other organisations, projects and conferences, so the role would involve some travel both within and outside the UK.

Ready to be the force behind every journey?
If you're ready to put your technical skills, problem-solving ability and can-do attitude to work in a hands-on role that keeps thousands of customers moving every day, we want to hear from you.

Please upload your CV and a covering letter explaining how you meet the essential criteria outlined in the Person Specification before 9am on Monday 16 November 2026 and join a team that keeps the Metro's ticketing and payment systems running at their best.

Please note:  All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, this will include your invitation to any online assessment you are required to undertake and also your invite to interview if you are short-listed. Please ensure you check your email inbox after the closing date for notifications from North East Jobs as you will not be notified by any other means. Please also remember to check your junk email items as the notification may appear here.