Customer Service Executive, Banking - Guernsey

Our client are looking for a Customer Service Executive to provide support in the Local Banking Department to assist with the servicing of clients.

Your responsibilities will include:

Assisting in the day-to-day servicing of existing clients.

Communicating with clients to resolve queries and carrying-out call-backs.

Assisting with new client onboarding process, including credit cards.

Executing client instructions in a timely manner.

Assisting clients with online banking set up, activation and queries.

Identifying opportunities to cross and up sell the bank's products and services.

Active contribution towards the bank's financial targets.

Providing assistance to other team members during busy times.

Assisting with projects and large-scale system tasks that may arise from time-to-time.

Ensuring that all relevant training is completed within the given deadlines.

Attending events to promote their products and services.

Your qualifications and skills include:

Strong written and verbal communication skills

The ability to work collaboratively within a team

Keen interest in banking and learning about products/services

Passion for delivering a great customer experience

Strong problem-solving, organisation and time management

Attention to detail and First-Time Right approach

Experience in any banking role (desirable but not required)

Strong user awareness of IT skills

A pro-active approach to suggest new ideas/innovation/process changes

To apply for this role please send a copy of your CV to Show email or call View phone number on applybe.com.

Please note applications can only be taken from candidates living in Guernsey who are in the possession of a Guernsey Resident Working Permit.

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