Operations Associate

About Dwelly

Dwelly — a UK-based, AI-enabled lettings and property management platform, that is growing through a roll-up strategy acquiring estate agencies. The company leverages two arms: i) acquiring existing letting agencies, effectively buying its highly sticky, recurring revenue-type landlords portfolios, and then ii) building a top-notch technology to automate tenant management, payments, and post-rental property maintenance. The company seamlessly integrates AI services to automate all business processes within brick-and-mortar real estate agencies, integrating them into a tech-enabled digital letting platform in two months to radically improve the user experiences and increase efficiency of the business.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Position Summary

At Dwelly, Operations means problem-solving at scale in the real world — agencies, landlords, tenants, payments, maintenance. We're looking for a Operations Associate to join one of our ops teams and run high-impact projects end-to-end: scaling processes that weren't built for our pace of growth, fixing what breaks as we integrate new acquisitions, and building the systems that let us run more agencies without adding headcount.

You'll be deployed where the impact is highest — your exact team and projects will evolve as the business does. This is a hands-on, high-exposure role designed as a fast development pathway into an Operations Manager position. You'll work directly with experienced operators and get more ownership in your first six months than most people get in three years.

If you want unparalleled operating experience at one of the UK's fastest-moving scale-ups, let's get in touch.

Please note: This is an evergreen opportunity. We are continuously building a pipeline of exceptional talent for current and future openings at Dwelly. Although we may not be actively hiring for this specific role at the time of your application, we carefully review all submissions and will reach out if a suitable opportunity arises that matches your experience and interests. If you're passionate about Dwelly's mission and believe you'd be a valuable addition to our team, we would love to hear from you.

Key Responsibilities:

• Owning and delivering operational projects end-to-end: process rollouts, SOP design and adoption, KPI dashboards, post-acquisition operational clean-ups
• Building and optimising scalable processes to support Dwelly's rapid growth
• Digging into data to find inefficiencies, proposing the fix, and implementing it yourself
• Coordinating across ops, finance, people, and tech teams — and the local teams of our acquired agencies
• Proactively surfacing risks and blockers, and driving them to resolution

Qualifications & Preferred Background:

• Above everything, we hire for three traits: high agency (you don't wait to be told — you see what needs doing and do it), high intelligence (you learn fast and reason from first principles), and high integrity (you're straight about what worked, what didn't, and what you don't know). If that's you, here's the rest:

  • A strong degree from a top university
  • 1–2 years of work experience in a fast-paced environment — consulting, high-growth startup, banking, or similar
  • A knack for breaking complex problems into smaller ones
  • Strong analytical skills and genuine enjoyment of working with data
  • An extremely structured, execution-driven way of working with excellent attention to detail
  • Hands-on AI fluency: you use LLMs daily as a working tool — to analyse, draft, automate, and build small tools yourself. We're an AI-first company; expect to vibe-code working prototypes without waiting for engineers (and expect to do exactly that in our interview process)
  • Natural curiosity, resilience, and a will to make an impact
  • Excellent communication skills and fluency in English

Nice to have:

• Knowledge of SQL
• Things you've already vibe-coded and shipped — side projects, automations, internal tools (show us!)
• Exposure to RPA, low-code tools, or scripting
• Experience in property, marketplaces, or other operationally intensive businesses

Compensation & Benefits:

• Competitive salary based on performance, recognising exceptional contributions to our integration success.

What is it like being a Dwell-er?

Feel free to check out Dwelly Core Principles . That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking

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