Line of Service
Internal Firm Services
Industry/Sector
Business Services
Specialism
IFS - Internal Firm Services - Other
Management Level
Senior Associate
Job Description & Summary
About the role
Our Claims Management Centre of Excellence, based in Bradford, Leeds and Manchester provides specialist support for a diverse portfolio of UK insurers and regulatory bodies. This is an exciting opportunity to provide cost effective solutions and provide deep subject matter expertise.
What your days will look like
As an experienced Claims Handler you’ll be responsible for dealing with a variety of tasks within the claims handling process, operating within your own area of accountability. You’ll become an integral part of an established team delivering excellent Customer Service, forming strong relationships with internal and external Clients and contributing to the successful achievement of client driven KPIs.
- Handling of own complex caseload of disease claims
- Undertake Policy investigations, identify and pursue relevant recovery opportunities
- Handling claims proactively to ensure prevention and reduction of litigation within the unit
- Triage and action of incoming post within agreed SLAs
This role is for you if
- History of EL / PL claims handling experience
- Disease claims handling experience
- Good understanding of medical and legal terminology
- Ensure compliance of regulatory requirements
- Good communication skills at all levels, in person, in writing and by phone
- Ability to achieve high standards of performance at all times
- Commitment to own personal development, maintaining and developing technical knowledge and expertise
- Ability to remain motivated in a changing working environment
What you’ll receive from us
No matter where you may be in your career or personal life, our benefits are designed to add value and support, recognising and rewarding you fairly for your contributions.
We offer a range of benefits including empowered flexibility and a working week split between office, home and client site; private medical cover and 24/7 access to a qualified virtual GP; six volunteering days a year and much more.
Education (if blank, degree and/or field of study not specified)
Certifications (if blank, certifications not specified)
Required Skills
Optional Skills
Accepting Feedback, Accepting Feedback, Active Listening, AI Fluency, AI-Human Collaboration, Analytical Thinking, Business Process Outsourcing, Claims Performance Management, Communication, Complaint Management, Compliance Auditing, Compliance Review, Contract Review, Corrective Actions, Creativity, Customer Data Management (CDM), Customer Due Diligence, Customer Handling, Data Entry, Data Quality, Data Quality Assessment, Delivery Excellence, Digital Tooling, Embracing Change, Emotional Regulation {+ 23 more}
Desired Languages (If blank, desired languages not specified)
Travel Requirements
Up to 20%
Available for Work Visa Sponsorship?
No
Government Clearance Required?
Yes
Job Posting End Date
Vacancy posted 6 days ago
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