Business Systems and Insight Officer

Victim Support Scotland – Empowering People Affected by Crime

Who We Are

Victim Support Scotland (VSS) provides support and information to people affected by crime and campaigns for victim and witness rights. Regardless of whether a crime has been reported, or when it happened, our services are free, confidential, and tailored to individuals’ needs. 

Our vision is that people affected by crime – victims, witnesses, and their families – are treated with dignity and respect and are at the heart of the justice system in Scotland. We put victims and witnesses at the heart of everything we do so they are heard, have improved health and well-being, feel safer, more secure, and informed and that we are an effective organisation, that makes a lasting difference. Our mission at Victim Support Scotland is to ensure that those affected by crime receive high quality support that will help them recover from their experiences. We aim to do this by adhering to our own organisational values: Organisational Values

• Victims Are at the Heart of Everything We Do
• We Care
• We Work with Intent
• We Are Ambitious
• We Persevere

Everything we do is driven by our dedication to supporting and empowering victims and witnesses, so they have improved health and well-being, feel safer, more secure, and informed. We are an effective organisation that makes a lasting difference to the people we support, and these values are reflected in the behaviours expected of all staff and volunteers.

VSS is committed to the safeguarding and welfare of all of our service users and has a thorough and rigorous recruitment and selection process including PVG scheme checks in place to ensure this commitment is met.

What is the role?

We are looking for a Business Systems and Insight Officer, working 35 hours per week Monday - Friday. 

The Business Systems and Insight Officer will play a key role in supporting organisational planning and the development of the systems and infrastructure that underpin operational functions and data-driven decision-making.

Primarily, the purpose of the role is to support the implementation and development of information systems and infrastructure that underpins our service delivery and enables critical business governance. This involves coordinating and supporting system improvements and change processes for the organisation’s CRM, liaising between VSS’s service delivery, national teams and the IT and Digital Services Team. Developing and maintaining systems to record VSS business plans and track progress of organisational objectives and supporting the contract management of external systems developer, chiefly the CRM developer and potentially also the phone systems that facilitate VSS’s National Support Centre.

Primary location: Glasgow or Edinburgh (Hybrid working available)

Salary: £31,890 - £42,109 per annum. Salary on appointment will normally be at the lower salary point, with progression subject to regular review - in line with VSS performance appraisal arrangements. A higher salary placing will be considered in exceptional circumstances subject to experience demonstrated.

What you’ll need to be successful

We are looking for a dynamic, driven, and motivated individual with a relevant University degree, or equivalent professional experience. The role requires someone who can demonstrates a deep understanding of business information systems, and skills in organisational performance management. You will have knowledge of CRM design and development (particularly Microsoft Dynamics) and meticulous attention to detail and accuracy. You should have excellent communications skills and experience of using Case Record Management systems, SharePoint, and Dynamics 365. A willingness to be flexible on working hours and to travel as required is expected. 

Further details of this role are available in the job description - Business Systems and Insight Officer

Please note - This post will be subject to a satisfactory Disclosure check and two satisfactory references. 

To ensure you are in the best position to perform to your highest standards during our selection process, make sure you review the competencies outlined in the Job Description and have prepared examples of times you have successfully demonstrated these behaviours in the past.

Important Dates:

The closing date for this job is on Sunday 23 August. 

Interviews are provisionally scheduled for w/c 31 August 2026

What we offer

Holiday

When you work for Victim Support Scotland, your wellbeing is important to us. We offer an enhanced annual leave package of 39 days (pro-rata) holiday. 42 days (pro-rata) from Grade 6 and above.

Pension

Save for the further and join the Standard Life Pension. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing. We also offer enhanced maternity and paternity pay and access to a credit union. 

Discounts

You will have access to our free health cash plan which includes cover for you and your family across a range of benefits, which include, dental cover, access to a virtual GP, counselling, legal support and discounts on gym memberships, cinema tickets, retail and much more. 

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. Supporting employee development is important to us, we offer comprehensive learning and development opportunities.

As a Disability Confident Committed employer, please advise if you require any adjustments in the application process by contacting us.