Automation Manager

JOB DETAILS

JOB BAND: D
CONTRACT TYPE: Full-time Perm 
DEPARTMENT: BBC Studios
LOCATION: London 
PROPOSED SALARY RANGE: £64,000 - £70,000-+ London Weighting (£5,441) depending on relevant skills, knowledge and experience. The expected salary range for this role reflects internal benchmarking and external market insights.

ABOUT BBC STUDIOS

A globally renowned media company borne of the BBC. We make and distribute the world’s most sought-after TV, audio and digital content.

Our ambition is to be the home of the most powerful, entertaining, and inspiring stories for people all around the world.

WHY JOIN THE TEAM?

The Advertising Product team sits within the Digital News and Streaming group and has ownership of all ad product decisions; sitting across formats, audience segmentation, demand partnerships and the technology needed to deliver ads effectively and efficiently.  The Ad Product, Technology and Operational division are responsible for the fulfilment of all direct advertising activity as well supporting the successful delivery of deal-based programmatic revenues.
The team ensure the successful enablement of sales teams to guarantee the proper functioning of sales workflows. This is achieved through diligent, experienced servicing of campaigns via platforms, consistent communications regarding the commercial portfolio of ad products, frequent training on tools and process as well as the flawless execution of contractual commitments.

The Automation Manager optimizes, designs, and automates  across digital, video and audio advertising operations. This role partners with the CRM team, planning, ad product, ad technology, inventory management, and ad operations stakeholders to improve efficiency, data flow, and scalability using automation tools and workflow platforms.

YOUR KEY RESPONSIBILITIES AND IMPACT : 

• Workflow & process design of all direct campaign order executions across multiple inventory types and audience executions.
• Map end-to-end workflows across campaign planning, advertising creative production, media buying, ad trafficking, billing, and reporting
• Identify inefficiencies, bottlenecks, and manual handoffs in current processes
• Design scalable, standardized workflows that support growth and multi-channel advertising operations
• Constant training and communication.  Regular engagement stakeholder sessions and ownership of the delivery roadmap

Automation & systems

• Build and maintain automations using workflow and integration tools.
• Automate data syncs between CRM, ad platforms, analytics, 3rd party ad platforms and finance systems.
• Support QA, monitoring, and continuous improvement of automated processes. Debug workflow where required.
• Support stakeholders introduce their new order management or campaign delivery platforms

Data & analysis

• Analyse workflow performance metrics (cycle time, error rates, throughput, SLA adherence)
• Create dashboards and reports to track operational efficiency.  
• Translate business requirements into technical workflow specifications.  Act as a bridge between non-technical stakeholders and technical teams
• Cross-functional collaboration in partnering with ad creative, planning and inventory teams, sales, ad product, and ad engineering teams to gather requirements.
• Document workflows, SOPs, and automation logic for internal teams.

Change management

• Train teams on new workflows and automation tools.
• Support adoption and iterate based on user feedback.
• Ensure workflows align with compliance, campaign governance, information security & data privacy, and platform policies.

YOUR SKILLS AND EXPERIENCE :

ESSENTIAL CRITERIA : 

• Extensive experience in workflow design, operations, automation, or systems analysis.
• Experience using automation and AI tools such as Copilot, Claude, Chat GPT
• SQL, APIs, or basic scripting knowledge (Python, JavaScript)
• Familiarity with Agile or Lean process frameworks.
• Strong understanding of campaign lifecycles and advertising operations with hands-on experience with automation and integration tools.

DESIRED NOT REQUIRED :

• Experience with ad platforms (GAM, OMS, DSPs, ad servers)
• Experience in advertising, marketing technology, adtech, or digital media environments.
• Ability to document processes clearly using flowcharts and technical documentation
• Experience with creative production or media operations workflows.
• Martech, OMS or adtech stack implementation experience.