Customer Service Specialist

Customer Service Specialist – Account Operations Location: Cambridge area £28,000 per annum Full-time, Permanent | Early finish every Friday We’re recruiting for a Customer Service Specialist to join a busy team within a fast-paced manufacturing environment. This is a great opportunity for someone with strong customer service, administration and Excel skills who enjoys working with customers and internal teams to manage orders from start to finish. Key responsibilities: Manage the end-to-end customer order process Respond to customer queries and provide regular updates Process PO changes, returns, repairs and rework orders Liaise with Production and Purchasing to resolve shortages and delivery issues Maintain accurate customer and order information across SAP/CRM systems Prepare quotations and work with customer BOMs and drawings Support sales forecasts, job costing, stock takes and audits What we’re looking for: Previous customer service, customer support or sales experience Excellent Microsoft Excel skills – essential Highly organised with strong attention to detail Proactive, self-motivated and confident solving problems Comfortable working in a fast-paced environment Manufacturing experience desirable SAP knowledge desirable Ability to understand technical drawings desirable If you have the skills an experience listed above please send your CV to or call (phone number removed).

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