Millennium Hotel and Conference Centre Gloucester London is seeking a Reservations Agent this role includes handling all room reservation inquiries to the required standard, maintain accurate and complete records of all reservations, and to take every opportunity to maximize revenue potential for the hotel.
About the Hotel
The Millennium Gloucester Hotel London Kensington is an impressive 4-star deluxe hotel in the heart of charming Kensington and a minutes' walk to Gloucester Road Underground station, allowing convenient access around London.
The hotel boasts 610 spacious guest rooms and Guests will be spoilt for choice with the array of dining facilities available, including the hugely popular Humphrey's Café & Bar, South West 7 and the Bombay Brasserie.
The hotel is also home to the Millennium Conference Centre which is the perfect place to host your event, with a variety of flexible meeting spaces, including 26 versatile function rooms covering a total of 1,600m2 and the capacity to accommodate up to 600 delegates. The impressive conservatory can cater for up to 300 guests and features palm trees, a piano, exclusive bar area and dance floor.
About the Group
Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 21 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.
Properties under the group are placed into four collections; Leng's Collection, M Social Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.
Requirements
Reservations Agent Key Responsibilities will include:
- To answer all incoming Reservation inquiries, by telephone or fax, in a timely manner, to the agreed departmental standard, and wherever possible to convert them to bookings.
- To be fully knowledgeable in the operation, functionality and standards required in using the OPERA reservations system.
- To adhere to the Minimum Rate/Minimum Stay Selling strategies, as implemented by the IDEAL Yield Management System, whilst always attempting to gain the highest possible revenue advantage for the hotel.
- To input Reservations into the OPERA reservations systems, ensuring all details are accurate and complete in line with the agreed departmental standard.
- To give a polite and friendly response to all incoming telephone inquiries.
- To process all fax/letter inquiries and reservation confirmations on the same day as receipt.
- To maintain accurate filing systems for all correspondence within the department, and ensure all filing is completed daily.
The Experience & Qualifications for Reservations Agent:
- Ability to work in a team.
- Capacity to work under pressure.
- Knowledge/Experience in hotels.
Benefits
For you
We offer a benefits package including:
- Social Events, Wellbeing and Team Activities
- Training and development
- Cash Health Plan cover option available
- Pension Salary Sacrifice Scheme
- Career development and salary reviews
- Interest free Season Ticket Loan Scheme
- 1 Volunteer Days per year (fully paid and in addition to your annual leave)
- Complimentary meals prepared for you by our chefs
- Length of Service related holiday scheme
- My Millennium discount perks
- Discount on Accommodation worldwide and 50% Food and Beverage Outlets
- Life Assurance
- Recommend a Friend Scheme
#GLO Caterer
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Reservations Agent in London vacancy
- £30k - £39k per annumEstimated...opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster. Job Description Reservations Agent You are the beginning of an exceptional guest experience. As a Reservations Agent, you will make our guests feel welcome and...SuggestedFull-time
- £23k - £31k per annumEstimated...The Baileys Hotel London is looking for Reservations Agent to be the first point of contact for guests and other stakeholders, offering friendly and professional service and to enter correct booking information into Opera in a timely matter and to operate with a selling attitude...SuggestedFull-time
£39.5k per annum
...our rooftop spa, enjoy a leisurely meal on our one-of-a-kind al fresco terrace, then stroll to explore London’s famous sights. Reservations Agent 12 Month Fixed Term Contract Four Seasons UK Collection At Four Seasons, exceptional guest experiences begin long before...Suggested40 hours/weekLong-term contractFull-timeFixed-term contractShift workNight shiftRotating shiftsWeekend workWeekday work- £26k - £33k per annumEstimated...that feels distinctly Delano from day one. Job Description Under the general guidance of the Assistant Reservations Manager, the Reservations Agent is responsible for handling room reservations and inquiries in a professional, efficient, and guest-focused...SuggestedFull-time
- ...visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description As a Reservations Agent , you’ll be responsible for managing all aspects of individual and group bookings (7 rooms or more) with or without catering...SuggestedPart-timeNight shiftWeekend workDay shift
- £37k - £49k per annumEstimated...OR French and English Handling customer inquiries from quote preparation to billing for individual trips Making reservations with airlines , hotels , and travel agencies Creating tailored offers , travel documents , and detailed travel...Full-timeHybrid workingOn-siteRemoteWork from home5 days/weekFlexible hours1 day/week
- ...Skilled in checking arrivals lists, credit limit reporting and cash handling Knowledge of standard PC packages and computerized reservations systems Proficient in handling general clerical and administrative tasks Be flexible, will have great attention to detail...Flexible hoursShift workNight shift
£14.8 per hour
...telephone calls (internal). To respond to e-mails as soon as possible no later than 12 hours after receiving it. Taking bedroom reservations on the Guestline booking system for individual and group guests via phone, email, or in-person Check-in and out overnight guests...Hourly pay16 hoursPart-timeImmediate startShift workNight shiftDay shiftAfternoon shift- ...with the role using Rezlynx (PMS system). The receptionist will be working on-site 5 days a week, managing check-in & check-out, reservations via calls and emails, always maintaining a fast correspondence with guests, and assisting as promptly as possible. The ideal...5 days/weekFlexible hours
£14.09 per hour
How We'll Help You Thrive At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with a wide range of ...Hourly payFull-timeCasual workFlexible hoursShift workNight shift£15.3 per hour
...operation of the hotel in the absence of senior management Assisting guests during overnight hours, responding to enquiries, handling reservations and supporting late-night arrivals and early departures Proactively resolving guest concerns, aiming for positive and mutually...Part-timeOn-siteShift workNight shift- £24k - £31k per annumEstimatedAccor, the world-leading hospitality group, provides unique hotel stays and experiences in over 5,500 properties, throughout 110 countries. With more than 45 hotel brands, restaurants, bars, entertainment and nightlife venues, co-working and wellness spaces, Accor enables...Full-timeNight shift
- £22k - £28k per annumEstimatedCompany Description We are looking for a so-positive-it's-infectious Night Auditor to join us at The Hoxton, Southwark. The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London...Shift workNight shift
- £32k - £43k per annumEstimatedWe are looking for a confident Night Auditor to join us at The Hoxton, Shepherd’s Bush. Our fourth London Hoxton is located in the heart of Shepherd’s Bush, in the beating heart of an eclectic and diverse neighbourhood, with 237 playfully designed bedrooms and an all...Full-timeShift workNight shift
- £26k - £33k per annumEstimated...Prepare all activities and incident reports every night Assists in preparing a hand-over for the next day shift team. Prepare the reservations for early morning arrivals. Handling concierge duties in case no concierge staff available such as booking cabs, carrying...Full-timeTemporaryApprenticeshipNight shiftDay shiftEarly shift
- Join us at Accor, where life pulses with passion! As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality...Part-timeFlexible hoursNight shiftWeekend workDay shift
- £24k - £32k per annumEstimatedSlater Bradley & Co Full-time receptionist/office administrator required for Solicitors Practice in Putney. Working on our busy reception desk and helping with administrative tasks. Requirements: 1. Good inter-personal and written skills 2. Excellent telephone manner 3....Full-timeOn-site
£28k - £35k per annum
We have a fantastic new full-time opportunity for an Administrative/Office Assistant with an international entertainment company in West London founded by a universally acclaimed musician. The role will be focused on supporting the efficient operations of the office and...PermanentFull-timeHybrid workingOn-siteRemoteFlexible hours- £35k - £47k per annumEstimatedMake a real difference at one of London’s foremost SaaS scale-ups: Be ready to pioneer the future of AI, data analytics, and technology. Step into PredictX, where we don't just see AI as a fashionable bandwagon to hop on but have lived and breathed AI & ML in every aspect...Full-timeOn-site
- £23k - £30k per annumEstimatedWe are looking to appoint an organised, approachable and highly professional Reception & Administrative Assistant to provide an efficient reception and administrative service and act as a first point of contact for visitors, staff, students and external stakeholders. ...PermanentFull-time
£5k per annum
About The Role The Role This is a Front of House and administration role, well suited to someone with a passion for customer service. You will provide a professional/positive first impression and support to all visitors, parents, scholars and staff. You will also provide...Work from homeWeekend workDay shift£21.8k - £22.45k per annum
PLEASE ENSURE THAT YOU COMPLETE THE APPLICATION FORM AND EMAIL THIS TO THE SCHOOL IN ORDER TO BE CONSIDERED Receptionist and Administration Assistant Start Date: 2 November 2026 Pay Scale: Scale 6 (Spine Points 18-20) Salary: £21,797 - £22,454 per annum (FTE ...PermanentPart-timeTerm-timeOn-siteMonday to WednesdayDay shift- An ambitious and high-achieving, Outstanding-rated secondary school in Hackney is looking to appoint a vibrant and organized Reception & Admin Assistant to join their thriving support team. This is a fantastic opportunity for a proactive and customer-focused individual ...On-siteImmediate start
£25k - £30k per annum
Our client is a leading Executive Search firm looking for an enthusiastic, highly motivated, and professional Receptionist to join their dynamic team based in fantastic open plan offices in the West End. The Receptionist position plays an integral role within the team, acting...PermanentOn-siteMonday to Friday- £22k - £25k per annumEstimatedAt Charles Tyrwhitt our purpose is to “Make it easy for men to dress well” and we can’t do that without our specialist teams The primary purpose of the Reception and Facilities Assistant is to provide a professional and warm welcome to visitors at Charles Tyrwhitt’s London...Full-timeOn-siteAfternoon shift
£40k - £50k per annum
Salary/rate:£40000 - £50000 per annum Location:North West London, London Type:Permanent Posted:06/05/26 Reference:BBBH6850_(***) ***-**** Consultant:Yvonne Ndlovu (***) ***-**** ****@*****.*** Document Controller - North West London Are you ready to take...Long-term contractPermanentOn-site$13 per hour
About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position...Remote jobSummer workMercor
Londona month ago$13 per hour
About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position...Remote jobSummer workMercor
London20 days ago$70 - $100 per hour
About the job Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey . Position...Remote jobSummer workOn-siteImmediate startMercor
Londona month ago- £35k - £44k per annumEstimatedJoin Ferrovial: Where Innovation Meets Opportunity Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people's lives? At Ferrovial , we are not just a company; we are a community of ...Full-time
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Reservations Agent. Be the first to apply!
