Store and Spa Manager

Diversity matters We are building a brand that represents the people of the world. It’s what you do that counts, and we are always looking to expand perspectives and voices to shape our future. We see you, we celebrate you, we want you! Who we areYou might know us as the inventors of the bath bomb, but there’s more to this great-smelling, partly employee-owned, family-run company than pioneering cosmetics. We believe our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good. The Living Wage Foundation’s statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what’s inside that counts - whether that’s an ingredient in a product, or the minerals in a smartphone. The roleAs a Store and Spa Manager, you'll have the autonomy to develop your people, grow your business, and connect with your customer base - and we're here to help you to achieve this. You'll be responsible for your shop's finances, supporting sales, and providing outstanding customer experiences to all those who visit our stores. You'll also look to build strong connections within your local community, with other businesses and with charity organisations and campaigning groups. You'll create and execute your own “top box” goals for the store and team, and ensure that all decisions you make ultimately contribute towards achieving these. You are responsible for constantly reviewing and assessing the progress towards these goals. The team structure for your shop is your responsibility to get right. It’s up to you to effectively recruit and upskill all members of your team for the roles that you need. Which roles, what staff, and how many hours you use is down to you. People are at the heart of our business. We want you to enjoy and challenge yourself, build a career, and teach us what we don’t know, so we’ve created a culture where your job description is a starting point, not an end goal. Our working style is flexible, fluid, supportive, and authentic - if you’ve got the drive to push yourself and try different things, you will have our support. Want to see where a career at Lush could take you? Head over here to explore real stories of growth and development across the business. Key information Contract hours: 32-40 hours Interview dates: 16th - 17th October TBC Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change. Managing the finances of your store, from setting an annual budget to driving sales and effectively controlling stock.Developing a team of people passionate about customer experience through training, consistent feedback and seeing you lead by example.Leading a management team to help you achieve the store's top-box goals.Maintaining a beautiful store with effective merchandising, high standards of cleanliness and strong stock management.Networking with other stores surrounding, and your communities to enhance guests coming in to the storeOut-of-the-box thinking to achieve successDelegating to your management team in order or achieve the needs of the store.Developing yourself as a manager by utilising training budgets, travelling to work with other stores, and working closely with your colleagues around the business. Customer Service: A genuine passion for delivering exceptional customer service, leading by example, and ensuring your team is providing 5-star service Management Skills: Able to navigate difficult conversations, set and manage expectations and support your management team. Teamwork: Leading by example, working with your store to achieve your top box goals, and maintaining a positive and supportive work environment, through the development of your team. Communication: Strong verbal communication skills to share business messages throughout the store, as well as working with your retailers and surrounding stores. Adaptability: Ability to adapt to changing circumstances, handle challenging situations, and work effectively under pressure to lead your team Problem-solving: Skill in identifying and resolving issues being reactive in finding appropriate solutions, and keeping the shop running efficiently Organisation: Excellent organisation to keep your store running smoothing and keeping up with stocktake needs, upcoming launches and rota-ing effectively Employee perks:Holiday allowance50% discount on Lush products and spa treatmentsDiscretionary and profit-based bonusPension schemeDay off for weekday birthdaysCycle to work schemeDiscounted rail and bus season tickets Employee assistance programme 6 months of full pay for parental leave (primary caregiver must qualify for SMP)*Enhanced paternity leave*There’s a big difference between "Flexible Working " (the legal minimum) and working flexibly. What that looks like varies from role to role, and location to location. We actively welcome conversations about what working flexibly could mean and look like for you. We’re 10% Employee Owned - all colleagues play a role in protecting our ethics, our independence, contributing ideas for the future and share in the rewards of success when the company is doing well.Access to employee-led Community Networks, including Disability and Chronic Illness, Family Support, Global Majority (Race and Ethnicity), LGBTQIA+, Menopause and Neurodiversity communities.Tailored gender affirming care*Qualifying period/hours required* We believe that your information is yours and that it is Lush's responsibility to process your personal information in a secure, fair and accurate manner. Every individual processed by LUSH has certain rights over their data, which are detailed in our Privacy Notice here.