Head of Commercial, EU - FTC

About Charlotte Tilbury Beauty

Founded in 2013 by world‑renowned makeup artist and beauty entrepreneur Charlotte Tilbury CBE, Charlotte Tilbury Beauty has transformed the global beauty industry with one mission: to empower everyone, everywhere to look and feel like the most confident version of themselves. With our easy‑to‑use, easy‑to‑choose, easy‑to‑gift icons, we’ve become one of the most talked‑about beauty brands on the planet - and the magic is only growing.

Today, we’re a global beauty phenomenon, scaling at record speed across 50+ markets with over 3,000 Dream Team members bringing the Tilbury magic to life every single day. Across the world, our Retail Teams and Magic Offices work hand‑in‑hand to shape the Charlotte Tilbury experience - from the glamour of London and the style capitals of Europe, to the energy of the Americas, the vibrant beauty hubs of the Middle East and the fast‑growing innovation centres across APAC. Every region brings its own sparkle, culture and community, creating the unmistakable magic of Team Tilbury.

We’re bold. We’re disruptive. We’re powered by creativity, innovation and industry‑leading tech. And as we continue to break records across countries, channels and categories, we’re looking for extraordinary talent to join us.

About the role

We're looking for an ambitious Head of Commercial to join our expanding EU commercial team. You will be responsible for leading a team as well as nurturing, and establishing strategic partnerships with our retail partners, identifying new commercial opportunities to effortlessly bring the Tilbury magic to life in store and online.

You'll have a limitless mindset and proven experience working as a Head of Commercial or similar level. You will be highly numerate, a team leader, target-driven, commercially savvy, keen to find creative solutions to challenges and passionate about working in the beauty industry!

Please note this is a 12 month fixed-term contract . This role will be based in our London Head Office, we work a hybrid model with 3 days in the office and 2 days can be WFH.

As a Head of Commercial, you will

• Lead, coach and inspire a team of highly passionate and engaged SNAMs, NAMs & NAEs, that lead our EU department store & speciality business.
• Coach and motivate your team to achieve and exceed their objectives and targets, installing commercial excellence.
• Establish and maintain amazing & collaborative relationships with retail partners at all levels including Buying/Trading, Merchandising, and Marketing, to ensure that the Charlotte Tilbury brand is positioned to deliver more than its due share of voice, visibility and exposure
• Conduct successful commercial negotiations and contract management including terms, pricing, distribution, space and location, in-store visibility and beyond. Insert yourself as a senior escalation contact to all relevant retail partners
• Ensure a top-line and detailed understanding of retail context, category and individual store performance to identify retail opportunities and strategic needs
• Build and deliver against a retail sales target (within budget expectations), with the engagement and alignment of the Marketing & Retail teams. Deliver strategic plans to maintain and drive #1 ranking across the European estate!
• Retain agility to react to retail trends and maximise opportunities across retailers. Monitor, manage, and optimise sales performance
• Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Sales Operations
• Own all net sales forecasting for defined retailers, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner. Manage each account P&L, balancing investment with top-line opportunity - monitor retailer profit contribution and achieve agreed profit
• Lead end to end retailer strategy roll out annually, leading across all departments to collaborate and deliver an exceptional presentation and 360 plans.
• Align trading plans with team - local and global - to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity

Who you will work with

• You will report directly to our Commercial Director of EU, collaborating closely across our EU function, as well as the wider business.
• Overall, you will inspire, coach and lead a team of highly passionate and engaged SNAMs, NAMs & NAEs, that lead our EU department store & speciality business.
• Build strong working relationships with our fantastic Retail teams, utilising insight from the field and engaging the team in the execution of the trading plans.
• Work closely with Operational Marketing, Visual Merchandising, PR, and Store Design to create and deliver an annual plan for each retailer covering - activation of key launches and marketing moments, eventing, store/retailer animation, considering both customer acquisition and retention. Review implementation and performance or annual strategy vs expectations on a regular and appropriately frequent basis.

About you

• You have demonstrable experience in a similar, senior commercial role within Sales, ideally with a Beauty/Retail background. Experience working across European markets is preferred but not essential.
• You are an experienced leader, you enjoy leading from the front and are all about your team! You know how to inspire, coach and be an authentic leader, who communicates clearly. Be a visionary. Help everyone see and be excited by what's possible!
• Manage multiple priorities with ease, thrive working to pace and can adapt to changing priorities as needed, agility is a key strength of yours.
• An excellent communicator - confident and comfortable presenting, able to influence and effectively articulate your point of view. Personable and approachable - able to build rapport quickly and can manage multiple stakeholders with ease.
• Experience of budget and P&L management, you show great attention to detail and are results-driven.
• Strong Business Acumen - You are able to see the bigger business issues for retailer and for the brand. You are able to formulate a strong account strategy and align to retailer priorities. You know how to quantify the business plan and be aware of impact across other accounts and on other teams.
• Results Oriented - You are proactive with a "no excuses" mindset. Comfortable working in ambiguity.
• Professional proficiency in at least one additional European language is highly desirable, due to the stakeholder groups supported by this role.
• Appetite for Learning and development - You know how to be a strong brand custodian and can work well to a high pace of change.

Charlotte Tilbury is a fast‑paced, dynamic and ever‑evolving environment where agility, ambition and a passion for excellence help our teams thrive. We look for people who want to grow, innovate and be part of a truly global #DreamTeam.

While we outline the experience and skills we believe set candidates up for success, they’re a guide - not a barrier. If you can demonstrate the capabilities needed for the role, we’d love to hear from you, whether you have more or less experience than listed.

Why join us? 

• Be a part of this values driven, high growth, magical journey with an ultimate vision to empower everyone, everywhere to be the best version of themselves

• We’re a hybrid model with flexibility, allowing you to work how best suits you

• 25 days holiday (plus bank holidays) with an additional day to celebrate your birthday

• Inclusive parental leave policy that supports all parents and carers throughout their parenting and caring journey

• Financial security and planning with our pension and life assurance for all

• Wellness and social benefits including Medicash, Employee Assist Programs and regular social connects with colleagues

• Bring your furry friend to work with you on our allocated dog friendly days and spaces

• And not to forget our generous product discount and gifting!

At Charlotte Tilbury Beauty, our mission is to empower everyone, everywhere, to feel like the most beautiful and confident version of themselves. We bring this to life by welcoming people from diverse backgrounds, cultures, identities, and perspectives into our global team. A workforce that reflects the world around us helps us better serve our communities, our customers, our colleagues, and every candidate who takes part in our recruitment process.

Want a closer look at life at Charlotte Tilbury Beauty? Follow our LinkedIn page! For updates, stories, and behind‑the‑scenes moments.