Senior Claims Handler - Legal Expenses Insurance

We're looking for a customer-focused Senior Legal Expenses Claims Handler to join our growing Legal Services team in Bristol.

This is an exciting opportunity for someone experienced in Legal Expenses Insurance to manage a varied caseload while providing technical guidance and support across the department.

You'll be responsible for managing legal expenses insurance claims from initial assessment through to conclusion, ensuring customers receive an exceptional service while maintaining compliance with regulatory requirements, policy terms, and internal procedures.

You'll work closely with clients, solicitors, insurers, brokers, and corporate partners, playing a key role in delivering a high-quality claims service and supporting the continued success of our Legal Services operation.

This is a hybrid role, working 2 days a week from our Bradley Stoke office and 3 days a week from home offering flexibility while being part of a dynamic and supportive team.

We offer more than a job. We offer a career with purpose.

As a Senior Legal Expenses Claims Handler at RAC, you’ll get benefits that go the extra mile

·        Earnings That Motivate –  enjoy a competitive salary plus automatic enrolment in our ‘Owning It Together’ Colleague Share Scheme - a unique opportunity to share in RAC’s future success and be rewarded for the exceptional work you deliver.

·        Tools to Drive Your Future –  get started with a free RAC Ultimate Complete Breakdown Service from day one, plus access to a car salary sacrifice scheme (including electric vehicle options) after 12 months, delivering serious tax savings.

·        Time Off That Matters –  enjoy 25 days annual leave, plus bank holidays. We also support work-life balance with paid family leave, flexible schedules, and practical resources to help navigate personal commitments.

·        Financial Security & Perks – pension scheme with up to 6.5% matched contributions alongside life assurance cover up to 4x salary (10x optional with flex benefits), designed to support you long-term.

·        Wellbeing That Works for You –  our 24/7 confidential support service is available to you and household members aged 16+, offering reassurance whenever you need it.

·        Extras That Make a Difference -  access Orange Savings, our exclusive discount portal with deals across top retailers, holidays, tools, tech and more. After passing probation, you’ll automatically join our Colleague Share Scheme, giving you a stake in our collective success.

What you’ll do

• Manage a portfolio of legal expenses insurance claims from inception to conclusion.
• Assess claims in line with policy wording, regulatory requirements, and internal procedures.
• Provide guidance and policy interpretation to customers, colleagues, solicitors, and business partners.
• Appoint panel and non-panel solicitors and authorising appropriate indemnity limits.
• Analyse legal cost schedules and refer complex cost matters to specialist teams
• Review customer documentation and identify additional information required to support claim assessments.
• Communicate claim decisions clearly and professionally; drafting decline letters referencing relevant policy exclusions and terms.
• Support and mentor Claims Handlers, sharing technical expertise and helping to drive high performance across the team.

What you’ll need

• Experience working within the Legal Expenses Insurance sector, particularly within claims or legal advice roles.
• Minimum of 6 months' experience within a regulated claims environment.
• Knowledge of Legal Expenses Insurance products, including motor and household policies.
• Strong organisational skills and the ability to manage a busy workload with minimal supervision.
• Excellent written and verbal communication skills.
• Strong customer service and stakeholder management abilities.
• IT proficiency, including experience using case management systems.

Why RAC?

For more than 128 years, we’ve been keeping drivers moving, and today we’re trusted by over 15 million members. We’re also trusted by our people, with a 4.5-star  Glassdoor rating showing that RAC is a place where support, ambition, and opportunity go hand in hand.

We welcome people from every background, value every voice, and back your growth every step of the way. At the RAC, you can bring your full self to work and we’ll be with you every step of the way to help you grow and develop your career.

Ready to make a difference? Your next career move starts here.