Clinical Safety Officer

Positive Solutions Limited develops software used by community pharmacies across the UK, including the Analyst PMR Platform and our clinical services platform, HxConsult, and is seeking a Clinical Safety Officer to ensure our products are safe for the pharmacy teams who use them and the patients who rely on them.

In this hands-on role, you’ll own clinical safety across an agreed portfolio of live and in-development products under DCB0129. Drawing on your community pharmacy experience, you’ll speak directly with customers about their workflows and safety concerns, and work closely with Product, Engineering and QA from discovery through to release. You’ll also support NHS assurance activity and provide supplier evidence to customers meeting their own DCB0160 responsibilities. You’ll be a clear communicator who can explain clinical risk, challenge decisions where evidence falls short, and help strengthen clinical safety practice across the product lifecycle.

ABOUT POSITIVE SOLUTIONS LIMITED
Positive Solutions has been delivering healthcare technology to pharmacies across the UK since 1993 and has more recently expanded into care homes. Headquartered in Chorley, Lancashire, the company provides a suite of interoperable applications that streamline pharmacy and care home operations, improve patient engagement, and deliver business intelligence insights. Its solutions serve everyone from single-site independents to corporate groups and national pharmacy estates, helping them automate workflows, save time and improve the patient experience.

ABOUT TAG SOFTWARE GROUP
TAG Software Group is a team of experienced investors and operators dedicated to acquiring, enhancing, and growing mission-critical software companies serving SMB, enterprise, and public sector customers.

Founded as part of a permanent home for software companies, we don’t buy to sell. Our focus is on long-term partnerships that protect your legacy, employees, and customers.

Our in-house team delivers an efficient, transparent, and seller-friendly process, ensuring speed and certainty of close. Once part of TAG, your company gains access to proven best practices, dedicated value-creation resources, and the extended ecosystem of our sister companies, including proprietary in-house technology including and — helping your business reach the next level.

KEY RESPONSIBILITIES

• Act as the named Clinical Safety Officer for an agreed portfolio of products, covering both live services and new developments, and keep the scope of that responsibility clear.
• Produce and maintain clinical risk management plans, hazard logs, clinical safety case reports and supporting evidence in line with DCB0129, reviewing them when products, workflows, integrations or operating conditions change.
• Speak directly with pharmacy customers when needed to understand their workflows and safety concerns.
• Bring pharmacists, other clinicians and technical teams together to identify hazards, assess clinical risks, agree controls and verify that they work as intended.
• Work with Product and development teams during discovery, refinement and sprints to agree clinical and safety requirements, acceptance criteria and controls.
• Assess the clinical safety impact of proposed features, changes and releases early enough to influence design and testing.
• Advise on whether products and releases are clinically safe and ready to go live, stating unresolved risks clearly and escalating concerns where the evidence does not support release.
• Lead clinical safety input to NHS accreditation and assurance activity, including clinical witness testing and governance discussions, and be able to explain and defend the safety case.
• Provide supplier evidence and support to customers carrying out their own deployment responsibilities under DCB0160.
• Investigate reported clinical safety incidents and potential hazards, determine their impact on the safety case, and make sure learning informs controls, documentation and future product decisions.
• Communicate clinical risks clearly to both technical and non-technical audiences, and challenge decisions where the supporting evidence is insufficient.
• Improve clinical safety processes across the full product lifecycle so that responsibilities, reviews and decisions are consistent and timely.

REQUIREMENTS

• Minimum of one year’s experience in a Clinical Safety Officer role.
• Successful completion of NHS Digital Clinical Safety training.
• Current registration as a clinician with a relevant professional regulatory body.
• Hands-on experience working in a community pharmacy, with a sound understanding of dispensing workflows and the confidence to discuss them directly with customers.
• Proven experience applying DCB0129, including personally producing and maintaining hazard logs and clinical safety case reports.
• Experience working closely with software development teams, taking part in sprints and agreeing clinical and safety requirements with Product and developers.
• Strong ability to lead hazard assessment, judge the quality of evidence, and clearly communicate residual risk to stakeholders.
• Comfortable asking difficult questions, making proportionate decisions under pressure, and challenging a release or control where clinical risk has not been adequately addressed.
• Willingness to travel to our Chorley office as required.

PREFERRED

• Experience of NHS digital assurance, EPS, PMRs, medicines data or clinical witness testing.
• Experience getting to grips with complex existing systems and their workflows, alongside newer products and integrations.
• Experience working within a modern software or technology company.

BENEFITS

• Work from home: A remote-first role with the flexibility to manage your day in a way that works for you.
• Competitive pay: A salary that reflects your skills and your growth with us.
• Varied and engaging work: Work across both established systems and new product developments, giving you exposure to a broad range of clinical workflows and challenges.
• Close collaboration: Work alongside the teams who design, build and test our products, so you can influence safety from the earliest stages of development.

#PositiveSolutions