Litigation & Recovery Officer - Customer Accounts

About the role

We have a new opportunity for a Litigation Officer to join The Guinness Partnership on a full time, 35 hours per week, permanent basis. We operate a hybrid working pattern, where you will work 3 days per week in the office, and 2 days remotely.

As a Litigation Officer you will play a vital role in resolving disputes and ensuring optimum outcomes for our residents and Guinness.

What we are looking for

You will handle a caseload of housing related litigation matters, in particular, rent arears, so excellent communication skills and great attention to detail are essential. You will also have an up to date understanding of housing and tenancy laws in order to manage your caseload effectively. This is a fantastic opportunity for someone looking to showcase their problem-solving skills in a climate of legislative change whilst dealing with challenging situations.

You will also be able to demonstrate these essential skills:

• In depth and up to date understanding of relevant housing and tenancy laws.
• Excellent organisational skills and the ability to manage a caseload of rent arrears cases.
• Strong resource and time management, and the ability to prioritise.
• Proven problem-solving and decision-making skills.
• Resilient and able to deal with challenging situations and deliver sustainable outcomes.

Desirable skills

• Litigation qualification e.g. Level 3 certificate in law and practice.
• Experience of working in the housing or property sector.
• Knowledge of regulatory legislation for social housing.

Essential Qualifications

• Level 2 (C+ or 9-4 GCSE or equivalent) in English or Maths.

Desirable Qualifications

• Litigation qualification e.g. Level 3 certificate in law and practice.

If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential criteria, please review the attached role profile.

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The Guinness Partnership is one of the leading providers of affordable housing in England. We build and manage homes and provide housing services for nearly 160,000 residents nationwide. Our vision is to deliver great service, provide great homes, to be a great business and to be a great place to work. Because everything we do is about our residents, our communities and our people, any profit we make is re-invested in new and existing homes and improving services.

The Guinness Partnership is an equal opportunities employer. We are committed to equality of opportunity for all colleagues, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Identification 13947 Job Category Housing and Customer Services Posting Date 06/25/2026, 10:50 AM Apply Before 07/13/2026, 06:00 AM Locations OL9 7LH Assignment Category Full-Time Salary £34,703 Recruitment Advisor David Crowe View phone number on uk.workus.org ***email_hidden***