Airtable helps organizations build the applications and workflows they need to run their most important business processes, without being constrained by off-the-shelf software. Its flexible platform combines a relational database, custom applications, automations, and AI, giving teams the building blocks to create solutions around the way they actually work. Just like Lego blocks, what our customers can build with Airtable is virtually limitless. That flexibility is why more than 500,000 organizations, including 80% of the Fortune 100, use Airtable to power critical work across their businesses.
About the role
At Airtable, we are passionate about how our product democratizes software creation and empowers teams to build applications that connect their organization and drive outcomes, no code needed. As a Customer Success Manager, you will be the post-sales owner for a portfolio of enterprise customers, guiding them from onboarding through renewal as they adopt Airtable and our AI capabilities. You will help customers turn AI adoption and workflow innovation into measurable business outcomes, and you will partner closely with Account Executives so they can focus on growth.
Customer Success at Airtable sits at the nexus of our Sales, Product and Marketing teams. We hire Customer Success Managers into one of two teams (Scaled and High Touch), depending on your experience and where our team needs you most. We will talk with you about which team is the best fit during the interview process.
What you'll do
- Serve as the post-sales point of contact for your accounts, guiding customers to the right answer or the right Airtable team when you cannot resolve something yourself
- Drive onboarding excellence, working with customers on a mutual plan so their primary workflows launch within 90 days, with governance and best practices in place from the start
- Build joint success plans with customers focused on AI adoption, business outcomes and operational efficiency
- Lead Executive Business Reviews and data-driven value reviews that document ROI, surface risk and identify growth
- Develop champions across existing users so each account has multiple advocates who can sustain adoption
- Deliver enablement that accelerates adoption: Airtable 101, feature-specific sessions, AI and MCP workshops, and hands-on build sessions
- Guide governance conversations, including license deployment, long-term app strategy and stakeholder orchestration
- Run workflow consultations for new use cases and determine the right build path
- Monitor account health, adoption trends and risk signals, and flag risk early to your Account Executive and the Renewals team
- Qualify expansion opportunities and hand them to your Account Executive with context
- Maintain a current account record: use cases, success stories, ROI and a stakeholder map, refreshed quarterly
- Serve as the voice of the customer internally, translating usage and feedback into insights that shape our product and AI roadmap, and partner with Marketing and Product on customer stories
- Develop reusable frameworks, AI-enabled health insights and playbooks that scale customer impact across the enterprise segment
Who you are
- You have 5+ years of experience in enterprise customer success, account management, solutions consulting or technical account management supporting B2B SaaS or workflow automation platforms
- You have a track record of delivering measurable results for customers through onboarding, adoption, retention and expansion
- You have owned relationships with multi-stakeholder enterprise accounts and are comfortable being the customer's primary contact
- You have technical fluency and can guide both business and technical audiences. You are comfortable discussing workflow automation, integrations and data, and you have a working understanding of AI and how customers apply it to real workflows
- You are a teacher at heart, able to distill technical or intricate systems into clear, actionable guidance, with strong facilitation, storytelling and presentation skills
- You are skilled at building success plans, running business reviews and mapping platform capabilities to customer outcomes
- You are organized and detail-oriented, and can prioritize across a large portfolio without losing sight of the "why" behind the "what"
- You partner well with Sales and are at ease working alongside Account Executives, Renewals, Support and Services on a shared account
- You are a team player and a self-starter who can operate in a motion that is still being refined
Nice to have
- Experience with no-code or low-code platforms, workflow automation tools or AI-driven SaaS products
- Background in management consulting, product management or solution architecture within enterprise technology
- Experience designing AI-powered workflows or using LLMs to improve customer operations
- Familiarity with data visualization and analytics tools for quantifying customer value
- Understanding of enterprise governance, change management and security frameworks relevant to SaaS adoption
- Language skills: while not a requirement, we would be thrilled to add more bilingual candidates with French and German language skills to the team
Vacancy posted 22 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Manager (London) in London vacancy
- £67k - £88k per annumEstimated...where AI supports creativity instead of flattening it. As a Customer Success Manager, you’ll work directly with our larger customers to help them... ...you. This is a full time hybrid role based out of our London hub. What you’ll do at Figma Weave: Manage the adoption...SuggestedLong-term contractFull-timeHybrid working
- £36k - £50k per annumEstimated...something you’d be interested in exploring, we’d love to hear from you early. (See below) Customer Success Manager, GSA We’re growing our Customer Success team in London and looking for a Customer Success Manager who enjoys combining strategic thinking, customer...SuggestedLong-term contractHybrid workingOn-siteImmediate startRemoteFlexible hours
£50k - £70k per annum
...We are seeking an ambitious Customer Success or Client Relationship Manager who wants to take their skills to the next level in a fast-growing tech company... ...sponsorship in the future, will not be considered. This is a London-based role, with an expectation to work from our London...SuggestedLong-term contractFull-timeOn-siteWork from homeFlexible hours- ...by giving them the technology they need to attract clients, manage their operations and run their business in one place. We’... ...an exciting time to join us. Role Overview: Head of Customer Success | London, UK | Office-based, 5 days/week | Competitive base + commission...SuggestedOn-siteRemote5 days/week
- £46k - £62k per annumEstimated...continues to grow, we are looking for a commercially-minded Customer Success Manager to partner with strategic customers, drive measurable business... ...entrepreneurial culture Hybrid working from our Central London office (Aldwych) Weekly Deliveroo allowance Fully...SuggestedLong-term contractFull-timeHybrid workingOn-site
- £85k - £110k per annumEstimated...Director or Partner level ideally based in either their Leeds or London offices. In this role you will help with the next stage of... ...advisory services. Day to day this will include: • Leading and managing a team of more junior staff. • Advisory work for HNW individuals...Long-term contract
- £71k - £90k per annumEstimated...fintech company transforming how asset managers globally process, analyse, and leverage... ...the opportunity We are creating a new Customer Success Manager role, sitting alongside our Customer... ...international teams grow Based in London, with home-working flexibility, though we...On-siteWork from home
- £49k - £64k per annumEstimated...understanding front and centre, approaching our customers as individuals — no matter what they’... ...by Intrum, Europe’s biggest credit management service and have begun the next phase... ...over the next two years. Customer Success Manager London-based (Hybrid - 3 days per week in our...Long-term contractPermanentTemporaryHybrid workingOn-siteMonday to ThursdayMonday to WednesdayShift work
£50k - £66k per annum
...Future of Competitive Intelligence The Customer Success team is hiring You're the person... ...to meet you. As a Customer Success Manager at Klue, you own the full customer relationship... ...are in: Vancouver (HQ) Toronto London Our Commitment to You High...Full-timeHybrid workingOn-siteImmediate startMonday to ThursdayMonday to Wednesday- £43k - £58k per annumEstimated...life balance. Here, there’s no limit to what you can achieve. Customer Success Manager Job Location: United Kingdom - Remote Job Type:... ...product knowledge and using Microsoft Office applications. · London Market knowledge – Previous experience or understanding of...Long-term contractPermanentFull-timeOn-siteRemoteFlexible hours
- £45k - £62k per annumEstimated...London-based | Hybrid (3 days/week in our Old Street office) Reporting to Head of Customer Success We're not just closing the digital divide; we're reconnecting distributed... ...work independently with excellent time management and discipline. Comfort with digital...Long-term contractHybrid workingOn-siteNight shift
- £87k - £118k per annumEstimated...legal infrastructure that founders use to manage equity, fund managers use to run... ...our Carta careers page . Strategic Customer Success Manager Carta Law · Customer Success... ...and scaling rapidly across the Americas, London and APAC. A dedicated team of R&D and product...Immediate startFlexible hours
- ...Sweep is hiring a Customer Success Manager based in the UK, London, to work on our enterprise climate program software. Professional fluency in English and French, spoken and written, is mandatory. You must be able to lead customer-facing success activities in both...Hybrid working
- £60k - £78k per annumEstimated...investment strategies, strengthens risk management capabilities and helps identify... ...a culture that celebrates every success, the Fitch Solutions Commercial Team... ...Fitch Solutions is currently seeking a Customer Success Manager to join our London office. How You’ll Make an...Long-term contractTemporaryHybrid workingOn-siteImmediate start
- £51k - £69k per annumEstimated...About the Opportunity As a Customer Success Manager, Growth (f/m/d); you will work directly with our EMEA customers to ensure they maximize value... ..., working from hubs in Berlin, Denver, San Francisco, London, New York, and distributed worldwide. Everyone is welcome...Full-timeHybrid workingOn-site
£55k - £75k per annum
...signed more than 100 enterprise customers across the UK and US, and opened offices in London, New York, Austin and Lisbon. More... ...About the Role Sona's Customer Success function is being built from the... ...feedback that isn't on the roadmap Manage customer-side projects such as...Long-term contractFull-timeOn-siteWork from homeFlexible hoursShift workRotating shifts- £50k - £65k per annumEstimated...DG), we are using AI Agents to transform customer experience for ecommerce brands. With a... ...We are a global company with offices in London, New York, and people across the world.... ...’re looking for an experienced Customer Success Manager who is excited by the opportunity of scaling...Full-time
- £36k - £47k per annumEstimated...Today, more than 500 Optimovers across NYC, London, Tel Aviv, Scotland, Brazil, Estonia,... ...and growth, with two out of every three managers promoted from within. If you’re... ...more, come grow with us. Optimove’s Customer Success Manager (CSM) fills a dynamic and essential...Hybrid workingOn-site
- £42k - £54k per annumEstimated...Why You're Important To Us: As a Customer Success Manager, you will help senior leaders at some of the largest, most recognisable brands in the... ...is in-office for 2 days a week out of our office in Central London. Day In The Life: - Own the relationship and ultimate success...Full-timeOn-site
- £54k - £71k per annumEstimated...business and technology. Our customers include global enterprises... ...architecture, application portfolio management, transformation planning and,... ...andexpansion. Build success plans tied to each customer's... ...working from our central London office ~ Opportunity to grow...Full-timeHybrid workingOn-siteRemote
- £46k - £60k per annumEstimated...operates globally with offices in New York, London, Amsterdam, Frankfurt, Warsaw, and Bangalore. Our SaaS Customer Success organization Until now, our team delight our... ..., we are looking for a Customer Success Manager to engage with our customers and support them...PermanentFull-timeHybrid workingOn-siteRemoteFlexible hours
- £40k - £54k per annumEstimated...About Pleo Messy spend management is tricky business. And tedious processes... ...has been the secret to our success over the last 10 years.... ...direct impact on our 40,000+ customers, our business, and our collective... ...Lisbon, Portugal, or London, UK Show me the benefits...Long-term contractFull-timeHybrid workingOn-siteRemote
- £48k - £65k per annumEstimated...growing fast. We're serving great customers like Datadog, 1Password, Cursor, Clay,... ...We are hiring a Founding Customer Success Lead/Manager for the UK market . This is a high... ...repeatable Customer Success motion from our London HQ. As our first senior Customer...Long-term contractFull-timeOn-siteWork from homeFlexible hoursDay shift
£85.28k - £94.75k per annum
...protect lives. Join us as a Senior Client Manager at our London site, where you will have the... ...operational effectiveness and mission success. Day-to-day, you’ll have the opportunity... ...responsibilities will include: Own strategic customer relationships and develop trusted...Long-term contractPermanentFull-time3 days/week£75k - £85k per annum
...worth a look. A major professional services firm is adding a Manager to its London private client team, where demand for advisory work is... ...quarters advisory: residence and domicile, offshore trusts, and succession planning for wealthy and international families - Run...PermanentHybrid workingOn-site£40k - £60k per annum
...to Munich or alternatively being based in London with travel to Munich every 2 weeks. This... ...language skills and experience in sales/customer/client services. You will act as the liaison... ...quotes, ordering samples, project managing the production of their bespoke product to...PermanentRelocation- £57k - £74k per annumEstimated...at the intersection of AI, global commerce, and IP, this is the place. How You'll Make an Impact: As a Senior Customer Success Manager based in our London office, you'll own the full lifecycle of a portfolio of MarqVision customers, from onboarding through renewal,...Hybrid workingOn-site
- £62k - £83k per annumEstimated...The role We are looking for an experienced Senior Customer Success Manager to join the Customer team at Legatics. You will be the adoption expert... .... We work hybrid, with at least two days a week in our London office. What you would be doing Working as part of the...Hybrid workingOn-site
- £138k - £188k per annumEstimated...users of all technical backgrounds. We're looking for a Customer Success Manager with a deep understanding of analytics and business intelligence... ...in-office work environment in all our offices in SF, NYC, London and Sydney. All roles have a 25% travel expectation unless...Full-timeOn-siteFlexible hours
- £49k - £67k per annumEstimated...Customer Success Manager - Hybrid We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform... ...work 3 days a week from our client's offices MoD in Central London. As a Customer Success Manager, you will: Serve as...Full-timeHybrid working3 days/week
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager (London). Be the first to apply!
Related searches
- customer success manager London
- senior customer success manager London
- senior customer success manager german speaking London
- customer success manager remote London
- customer success operations manager London
- customer success executive London
- partner success manager London
- customer success manager emea London
- customer success specialist London
- customer success advocate London