Lettings Coordinator

Job Title: Lettings Coordinator

Location: Egham Office

Brand: Stirling Ackroyd

Salary: Up to £30,000.00 per annum (depending on experience) plus commission

Hours:  Monday to Thursday from 8.45am to 6.30pm, Fridays from 8.45am to 6.00pm, Saturdays from 10.00am to 4.00pm (1 lieu day per week on rota).

About Stirling Ackroyd:

Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by LRG.

Job Summary and Key Responsibilities:

To provide a remote administrative support system to the branch network working closely with the branch teams and the different departments at head office to ensure compliance and accuracy. To also assist with the maintenance and running of head office.

Duties will include:

• Monitor sales and lettings inboxes, Reapit tasks, and generate/send relevant correspondence (instructions, offers, price reviews, memos, exchanges, etc.).

• Prepare agency agreements, ID checks, ownership checks, and ensure AML compliance.

• Arrange photography, floorplans, EPCs, boards, and property inspections, following up as required.

• Ensure all instruction, compliance, and property documentation is complete and up to date.

• Maintain accurate Reapit records, including fees, property details, marketing materials, and data quality.

• Manage EPCs, board orders/removals, and outstanding compliance requirements.

• Produce floorplans using Metropix from branch sketches.

• Handle reception calls and direct enquiries appropriately.

• Liaise with landlords, tenants, and applicants, arranging viewings and providing excellent customer service.

• Progress tenancies from application to move-in, including referencing, compliance, documentation, inspections, and move-in coordination.

• Promote company standards, maintain health and safety awareness, and support additional tasks and projects as required.

Skills required:

• Excellent communication and customer service skills.

• Highly organised with strong time management and attention to detail.

• IT proficient and adaptable to new systems.

• Team player with a proactive, solutions-focused approach.

• Professional, reliable, and committed to high standards, company values, and health and safety.

What we can offer you:

• Proven track record for career growth and advancement within the company

• Market leading training and ongoing professional development

• Supportive and collaborative team environment  

Benefits:  

• Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.

• Retail discounts.

• Regular awards & incentives for Top achievers.

• Generous holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.

• Excellent parental leave & company fertility policy in place.  

• Structured training & support.  

  Stirling Ackroyd, as part of LRG, are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.   

LRG does not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.