Apprentice Medical Secretary - Respiratory Medicine

A Vacancy at Norfolk and Norwich University Hospitals NHS Foundation Trust.

14 Fixed Term Contract - Apprenticeship

We welcome applications from individuals wishing to become an Apprentice and gain experience in the NHS. You will develop new skills and knowledge whilst working with an established team gaining valuable work experience and a recognised apprenticeship qualification.
You will be enrolled with a local education provider and will be required to complete yourLevel 3 Business Administrator Apprenticeship Standard qualification within the duration of the placement.

The Respiratory Medicine directorate has an exciting opportunity to join the diverse and friendly admin team as an Apprentice Secretary.

The forward-thinking and developing department incorporates new and exciting areas of interest including lung cancer, sleep, interstitial lung disease, emphysema, cystic fibrosis, oxygen, COPD, tuberculosis; as well as a vibrant outpatient department, respiratory investigation unit, lung function lab and a large inpatient footprint, all innovated collaboratively between the clinical, nursing and administrative teams. We are looking for someone who is enthusiastic, proactive and organised to join our vibrant and supportive team

As post holder you will:
• Be a member of a large dynamic admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and diverse staff groups including clinicians, nurses and administrative teams.
• Deal efficiently and effectively with direct and indirect patient contact.
• Be able to work well autonomously and as part of a team.
• Demonstrate and maintain knowledge of Trust and National policies.
• Gain experience of the sub-specialties in Respiratory and provide high-quality secretarial support.

Eligibility Criteria
All applicants must be:
• Aged 16+
• Resident in the UK/EEA for the last three consecutive years
• Must not have a qualification in a similar subject at the same level or above
• Must not be in any form of formal government-funded education upon the start of their apprenticeship
Qualifications and Skills Required:
• Good general standard of education
• 4 GCSE’s at Grade D/3 or above (or equivalent)
• Good standard of literacy and numeracy
• Good communication and interpersonal skills
• Good IT skills

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity.

We can offer you the full range of NHS benefits/discounts and in addition:
• Flexible working hours
• Fast Track Staff Physiotherapy Service
• Multi Faith prayer room at NNUH Colney Lane site
• Discounted gym memberships
• Excellent pension scheme and annual leave entitlement
• Wagestream - access up to 40% of your pay as you earn it
• Free Park & Ride service direct to NNUH Colney Lane site
• Free 24-hours confidential counselling support
• On-site Nursery at NNUH Colney Lane
• On-site cafes offering staff discounts at NNUH Colney Lane
• Support in career development
• Flexible staff bank
• Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

To support the delivery of a high quality, safe and compassionate healthcare service, all staff are expected to act as a role model to others in all aspects of their work and consistently demonstrate NNUH’s ‘PRIDE’ values of People focused, Respect, Integrity, Dedication and Excellence and demonstrate behaviours that support and encourage an inclusive culture.
• Deal efficiently and effectively with direct and indirect (i.e. telephone, face to face) enquires from patients, all levels of medical and nursing staff, GPs, Social Services and other health professionals and staff. Respond to enquiries, providing routine and non-routine information and non-clinical advice, resolving problems where possible. Communicate appropriately with patients who may be fearful, aggressive or have sensitive concerns needing reassurance and who may present difficulties in communication e.g. terminally ill patients, deaf patients, mentally ill patients and elderly confused patients.
• Assist patients and their carers by arranging translation/interpretation facilities via INTRAN.
• Attend to all communications, for example, emails, faxes, investigation results on a daily basis
• Accurately transcribe all correspondence by touch typing from audio dictation using knowledge of medical terminology. Generate routine and non-routine correspondence independently.
• Make Outpatient appointments in response to urgent referrals and AMU referrals, overbooking clinics as necessary.
• Obtain patient’s case notes and test results as necessary. Contribute to the accurate maintenance of same by incorporating results, correspondence etc. as specified by Trust Policy.

Please see the attached job description for full details.

Please note that this advertised position, which is part of occupation code 4211 does not meet the UKVI eligibility requirements for a Skilled Worker Visa (this includes if you are already in a sponsored post and looking to change employer). The Trust would not be able to issue a Certificate of Sponsorship for this role.

This advert closes on Monday 25 May 2026