Operations Supervisor

Join us where the legend of Robin Hood lives on among the pines of Sherwood Forest 

Location: Sherwood Forest (Edwinstowe)
Salary: £13.21 per hour
Working Hours: Full-time, 40 hours.
Days of Work: 5 out of 7 including evenings and weekends

We have an exciting opportunity for an Operations Supervisor to join our lovely team at Sherwood Forest. Be a part of creating special escapes in one of the UK’s most iconic woodland locations, developing your skills while ensuring our cabins are beautifully prepared for every guest. Our cabins are dotted among the statuesque pines of Sherwood Forest, almost hidden from view. Here, where the legend of Robin Hood was born, you can immerse yourself in the great outdoors across 3,300 acres of magnificent woodland,  a truly magical setting to work and grow.

About the Operations Supervisor role:

As Operations Supervisor, you’ll play a key role supporting the Facilities Manager and leading the Support Crew. You’ll ensure daily tasks are completed efficiently while maintaining high standards of service and professionalism. You’ll be a role model for the team, creating a welcoming, organised, and well-maintained environment for guests.

Responsibilities:

➡️ Support the Operations Manager in the day-to-day running of site operations, ensuring high standards are maintained year-round
➡️ Supervise and support the Support Crew, providing guidance, training, and performance feedback
➡️ Ensure all daily operational tasks are completed efficiently, safely, and to a high standard
➡️ Deliver hands-on training to team members to build skills and maintain consistency across the team
➡️ Carry out general maintenance tasks, including basic repairs, use of tools, decorating, and machinery upkeep
➡️ Conduct routine inspections of cabins to ensure all facilities are fully operational and well-maintained
➡️ Perform regular hot tub maintenance, including cleaning, water quality checks, and basic troubleshooting to ensure a safe and enjoyable guest experience
➡️ Respond promptly and effectively to guest issues, including plumbing, heating, hot water, and appliance faults
➡️ Troubleshoot and resolve maintenance problems with a proactive, solutions-focused approach
➡️ Assist with the maintenance and upkeep of the mountain bike fleet, ensuring all equipment is safe and functional
➡️ Handle customer interactions professionally, including resolving complaints and ensuring a positive guest experience
➡️ Maintain accurate records of maintenance work, checks, and incidents
➡️ Ensure compliance with health and safety procedures at all times
➡️ Work outdoors in all weather conditions, maintaining operational standards throughout the year

What Are We Looking For?

Our ideal Operations Supervisor is friendly, professional, and guest-focused. You bring positivity and passion to everything you do and enjoy working in a team that values nature, service, and community.

We’re looking for someone with:

✅ Previous experience in maintenance or a similar hands-on role
✅ A full clean UK driving license
✅ Experience in a supervisory or team leader role
✅ Good understanding of health and safety standards and safe working practices
✅ Ability to work independently and use initiative, as well as collaboratively within a team
✅ Friendly, approachable, and respectful in all interactions with colleagues and guests
✅ Efficient and proactive, with a strong focus on completing tasks to a high standard
✅ Self-motivated with a positive, can-do attitude
✅ Strong time management skills, with the ability to prioritise and meet deadlines
✅ Effective leadership skills, with the ability to support, guide, and develop team members
✅ Ability to motivate and encourage others, fostering a positive team environment
✅ Well-organised, with proven ability to manage multiple tasks and responsibilities
✅ Flexible and adaptable to changing priorities and operational needs

Who Are Forest Holidays?

Our business has been recognised as a force for good. Our holidays are unique, and so are we. We’re a team of 800 people. We’re stewards of 244.5 hectares of forest. We manage the land for conservation and create spaces in nature for people to stay. Our tucked-away cabin locations are always thoughtfully placed. They’re places to discover the wonders of nature and realise the part we all play in protecting it.

Why Join Us?

As a valued member of our team, you’ll enjoy a range of fantastic benefits, including:

✈️ Generous holiday allowance - Take the time you need to recharge
Performance-based bonuses - Earn a 5% bonus (paid quarterly) when customer service targets are met
Enhanced parental leave - (24 weeks maternity, 3 weeks paternity at full pay).
Long service awards and company events - Celebrate success with your team
Pension scheme - Secure your future with our company pension
One full paid day to volunteer - Give back to a cause you care about
Subsidised meals - Discounted food when working on location
❤️‍ Health cash plan & life assurance - Covered by the company to keep you protected
Wellbeing events & activities - Focus on your mental and physical wellness
Save on breaks - Discounted and last-minute stays at Forest Holidays and Sykes Cottages for you, your friends & family.
️ Hundreds of discounts - Save on top brands across the UK

Please note: If successful in the role, any job offer will be subject to pre-employment checks, including a basic criminal record check.

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

Click ‘Apply’ now to start your journey with us at Sherwood Forest (Nottinghamshire). Don’t miss out on this fantastic opportunity!

Reasonable Adjustments: We’re all about diversity, inclusion, and bringing your authentic self to work. Need adjustments for the recruitment process? Just ask, our team is happy to help.

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