IT Apprentice (1st Line Support) - Horsham

Summary

Our client is an expanding IT Service Provider based in Horsham, who is now looking for a motivated Apprentice IT Support Technician to join their growing team. This is a great opportunity for someone who enjoys technology, solving problems, and learning how business IT systems work in the real world. 

Wage

£16,000 a year

Training course

Information communications technician (level 3)

Hours

Monday - Friday, 9.00am - 5.30pm.

37 hours 30 minutes a week

Start date

Monday 8 June 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You do not need to know everything already as they already have experience in hiring and developing ICT apprentices. What matters most is that you are curious, reliable, and willing to learn and able to work through problems using the training, tools, and resources available to you.

Previous IT experience is useful but not essential. Any practical hands-on experience, such as DIY, carpentry, building, electrical work or similar, would be a bonus, as this role includes site work where you will need to think logically, plan cable routes and complete installations neatly and safely. A positive attitude and willingness to learn are more important.

What You Will Be Doing:

You will learn how to support business customers with a wide range of IT issues, from simple user queries through to more technical troubleshooting.

Your role will include:

• Logging, managing and updating IT support tickets
• Taking ownership of tickets from start to finish
• Speaking with customers in a professional and helpful way
• Investigating problems using internal notes, documentation and online resources
• Learning how to troubleshoot Microsoft 365, Outlook, Teams, OneDrive and SharePoint
• Supporting Windows PCs, laptops, printers and mobile devices
• Helping with user account setup, password resets and permissions
• Learning networking basics including routers, switches, Wi-Fi and firewalls
• Assisting with Ethernet and fibre cable installations
• Supporting VoIP phone systems and desk phones
• Attending customer sites with senior engineers
• Documenting fixes, so the team can reuse them in future

As your confidence grows, you will be trusted with more responsibility and encouraged to see jobs through properly rather than just passing them on.

What You Will Learn:

This apprenticeship will give you a broad foundation in business IT support. You will have the opportunity to learn:

• Microsoft 365 administration
• Outlook, Teams, SharePoint and OneDrive support
• Windows device troubleshooting
• Networking fundamentals
• Ethernet and fibre cabling
• Wi-Fi troubleshooting
• Cloud services
• Cyber security basics
• Remote support tools
• Customer service skills
• How to research, test and apply technical solutions
• You will be working with real systems, real customers and real technical problems.

What They Are Looking For:

• Interested in IT and technology
• A good problem solver
• Willing to learn and ask questions
• Patient, polite and professional with customers
• Able to follow instructions and processes
• Comfortable using computers
• Good at written communication
• Reliable and well-organised
• Keen to build a long-term career in IT 

Where you'll work

Carmichael House
22 London Road
Horsham
RH12 1AY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INVOLVE SELECTION LIMITED

Training course

Information communications technician (level 3)

What you'll learn

Course contents

• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
• Identify and scope the best solution informed by the system data associated with the task
• Test and evaluate the system's performance and compliance with customer requirements.
• Escalate non routine problems in line with procedures
• Use basic scripting to execute the relevant tasks for example PowerShell, Linux
• Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
• Apply the necessary security, in line with access and/or encryption requirements
• Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
• Test and evaluate network environments
• Monitor performance and usage of a network
• Deploy applications on a network
• Set up storage and data access for staff
• Apply necessary security measures, in line with access requirements to a network
• Carry out routine maintenance across network systems, ensuring organisational compliance
• Monitor network-related workloads including DNS and firewalls
• Install or undertake basic upgrades, either physically or remotely
• Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
• Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
• Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
• Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
• Interpret and prioritise internal or external customer's requirements in line with organisation's policy
• Apply the appropriate tools and techniques to undertake fault finding and rectification
• apply Continuous Professional Development to support necessary business output and technical developments
• Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
• Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
• Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
• Manage and prioritise the allocated workload effectively making best use of time and resources
• Complete documentation relevant to the task and escalate where appropriate
• Install or undertake basic software upgrades,either physically or remotely
• Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
• Provide remote/F2F support to resolve customer requirements
• Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

• Level 3 Information Communications Technician Apprenticeship Standard
• Functional Skills in maths and English if required
• Blended on/off the job training and location to be confirmed

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade C (4) or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Customer care skills
• Problem solving skills
• Logical
• Team working

Other requirements

• Daily travel to and from Fareham
• Immediate start available