Surgical Coordinator (Internal Vacancy)

JOB OVERVIEW

This post is for internal candidates to The Shrewsbury and Telford Hospital NHS Trust and Shropshire Community Health NHS Trust. If you are not currently working within either of these Trusts, your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application. The Surgical Services Management Team are looking to appoint a Surgical Coordinator to support the provision of high-quality patient care through dedicated administrative and clerical support and continuous improvement. Working as part of a team of Coordinators and Support Coordinators, the post holder will be the point of contact for all administrative and clerical issues relating to patients’ pathway of care, tracking and supporting them from referral to treatment and discharge. The post holder will provide a patient focused service that supports clinical staff in the provision of efficient integrated pathways that enable the best use of resources and ensure that patients are fit, willing and able to be treated and that they are treated in the right place, by the right person, at the right time. The Shrewsbury and Telford Hospital NHS Trust can offer you great career prospects and a fantastic work-life balance. Situated in one of the most attractive parts of the country with dramatic countryside and bustling towns we have state of the art facilities, supportive friendly teams and excellent development opportunities.

MAIN DUTIES OF THE JOB

* They will be able to demonstrate advanced communication and organisational skills, be able to use their own initiative and show problem solving skills. * Excellent attention to detail and a passion for patient care is essential. * Ensuring efficient and effective use of the theatre and endoscopy sessions. * Play a central role within this service and work in close liaison with NHS colleagues, patients, and general public. * To manage waiting lists in accordance with the Patient Access Policy and to achieve government and JAG waiting time standards. * To be responsible for the addition and removal from waiting list and recording of all relevant patient information to and from the waiting list. This may be in response to a clinician, patient, or management request. * Monitor the Patient Target List (PTL) on a daily basis to ensure government access standards are not breached and to escalate any potential breaches and take appropriate action to resolve capacity issues and escalate any issues to the Assistant Operations Manager * Managing waiting lists for patients on the cancer pathway who require endoscopy procedure and/or further surveillance appointment

WORKING FOR OUR ORGANISATION

OUR POPPY’S PROMISE COMMITMENT

We believe that compassionate care sits at the heart of everything we do. Every member of our team — clinical or non-clinical — plays a vital role in ensuring that patients, families, and colleagues are treated with dignity, empathy, and respect at all times. We expect all staff to demonstrate compassion not only through their words, but through their actions: by listening attentively, communicating clearly and kindly, and recognising individual needs, feelings, and circumstances of those in our care. Effective communication is central to safe and high-quality healthcare. We value colleagues who take the time to understand others, explain information in a meaningful way, and respond to concerns with patience and understanding. By joining our team, you are committing to uphold these values — ensuring that every patient feels heard, respected, and valued, and that compassion is embedded in every interaction, every day.

DETAILED JOB DESCRIPTION AND MAIN RESPONSIBILITIES

For full duties and responsibilities please refer to the attached document entitled Job Description.