Employee Service Centre Administrator

Organisation: Leicestershire County Council

Work Location: Room 300B, County Hall Glenfield, Leicestershire, LE3 8SR

Salary: £25,995 - £26,409 per annum (pro rata for part time) Pay award pending

Working Hours: 37

Contract Type: Fixed Term for 7 months

Closing Date: 14th June

Interview Date(s): TBC

Do you enjoy a challenge? Do you want a job where no two days are the same?

About the Role

The Employee Service Centre (ESC) is looking to appoint an Administrator to provide efficient, high‑quality administrative support, ensuring the accurate and timely delivery of services to customers.

Forming part of East Midlands Shared Services (EMSS), the ESC is a dynamic and fast-paced service providing transactional Payroll and HR Administration services for our partners, Nottingham City Council & Leicestershire County Council, along with some external customers.

If variety is what you are looking for then, no two days are the same in the ESC, as there is always something to focus on. The ESC completes over 40,000 payments each month, handles over 150 adverts each month, produces over 3,000 contractual documents and handles more than 2,000 queries each month.

As an Administrator on our Service & HR Administration team, you’ll play a key role in shaping the customer journey by providing efficient support to employees, managers and various customers in Leicestershire County Council, Nottingham City Council and other partner organisations on a wide range of HR Policy and Payroll related queries. You will also be responsible for issuing contractual documents and will work to agreed processes and performance guidelines.

This post is currently a temporary contract to cover a secondment for 7 months.

About You

To apply for this post, you must:

• NVQ Level 2 or equivalent qualification Or Equivalent level of relevant experience.
• Have clear and concise written communication and interpersonal skills. Have a good attention to detail with a focus on accuracy and quality.
• Have a strong understanding of customer service and care standards.
• Have excellent organisation skills and the ability to prioritise workload with a proven track record of delivering to tight deadlines.
• Be able to demonstrate knowledge of current HR, payroll and pension regulations.
• Be competent in the use of ICT systems, including Microsoft Office programmes (Word, Excel, Outlook) and have the ability to quickly learn and understand our Ticket Management and Oracle Fusion ERP systems.
• Be able to manage, safely and appropriately, the handling, processing and disposal of information and data both physical and electronic. Operating data quality management processes and maintaining a good awareness of relevant legislation, such as General Data Protection Regulations (2018) and Freedom of Information Act.

In addition, we also expect you to share our commitment to our values and to delivering accessible and inclusive services which meet the needs of all of our residents. You will be asked to demonstrate your understanding of these commitments as part of the selection process.

Reasonable adjustments will be considered for applicants with a disability. We are a Disability Confident Employer.

Interested in Flexible Working?

We are open to discussions about flexible working, which may include part time working, job sharing, term-time working, flexible start and finish times, and hybrid working, depending on the requirements of the role and the service. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below.

For more information or an informal discussion, please contact:

Mary Pepler - ESC Service Delivery Manager

Telephone: View phone number on findajob.dwp.gov.uk

Email: View email address on findajob.dwp.gov.uk

How to Apply

At Leicestershire County Council we’re looking for top talent from all walks of life. Whoever you are, wherever you’re from, and whatever your background - we care about what you bring to our organisation, not just what’s on your CV. That’s why we’ve designed a recruitment process that’s fair, accessible, and focused on potential. And with benefits that support people at every age and stage of life, we make sure you can thrive - both personally and professionally.

If you share our passion to make a difference for the people of Leicestershire, we’d love to hear from you. Click the apply button to submit your application, ensuring that you upload a supporting statement that explains how you meet the criteria listed in the ‘About You’ section above. Without this information, we won’t be able to assess your suitability for the role, and your application will be rejected. For tips on how to write your statement, see the How to Apply section on our career site.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you have any technical issues when trying to apply for this post or you want to request an application pack in an alternative format, please contact our Employee Service Centre by telephoning View phone number on findajob.dwp.gov.uk (select option 2) or raising a ticket via our online portal:

By applying for this post, you agree to our Terms and Conditions.

Proud member of the Disability Confident employer scheme

Disability Confident

About Disability Confident

A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .