Utility Service Coordinator

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. 

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards.  We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our demand management and network infrastructure team.  We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. 

Want to be a part of it?

What will you be doing? 

Are you an experienced utility detection professional ready to lead standards, innovation and safety across a major water infrastructure contract?

As our Utility Service Coordinator you'll take ownership of underground utility detection and service identification across Thames Water Retail contracts. This leadership role is responsible for driving best practice, ensuring compliance, and embedding a safety-first culture through the effective use of CAT, Genny and CLAMPON technologies.

You will lead utility detection standards, oversee survey teams and subcontractors, conduct audits, investigate utility strikes and near misses, and champion continuous improvement. Working closely with Project Managers, SHEQ teams, clients and regulatory bodies, you will provide expert guidance on safe excavation planning and risk mitigation.

The successful candidate will have strong knowledge of HSG47, NRSWA and PAS 128, proven experience in utility detection and investigations, and a passion for developing people through training, mentoring and competency management.

If you thrive on improving operational performance, embracing innovative technology, and ensuring everyone goes home safe, we want to hear from you.

Join us and help shape a “No Dig Without Validated Data” culture across our operations.

What you’ll bring

• Substantial experience in utility detection, mapping, or asset management, including leadership in managing teams and technology deployment (CAT, Genny, and CLAMPON).
• Advanced technical understanding of underground detection devices, including operational capabilities, limitations, and digital data management.
• Experience of developing, coaching, and supporting diverse teams.
• Strong record in procedural compliance, conducting audits, and leading investigative reviews.
• Excellent written, verbal, and stakeholder engagement skills.
• In-depth knowledge of health and safety legislation, standards, and industry best practices (HSG47, NRSWA, PAS 128).

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

• Contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year 
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme
• Recommend a friend – get rewarded for introducing people to us!

In addition, this role offers;

• Company car and fuel card with a range of EV and hybrid vehicles to choose from
• My Car Choice our salary sacrifice EV/ Hybrid car scheme
• Private health care – single cover
• Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!
• 25 days annual leave plus bank holidays
• Discretionary bonus scheme

About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

• We’re responsible and go further for our people, clients, communities and the planet
• We’re open and seek new and better ways of exceeding expectations
• We’re together and as one team; the whole is greater than the sum of the parts
• We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3 rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.