Senior Team Lead

About the role

Working within the Coordination team, the Senior Team lead supports the Community Care Managers and Service Managers in overseeing service quality, achieving company objectives, and maintaining compliance with the Quality Assurance Policy. This role involves collaboration with various stakeholders, including Community Care Managers, Local Authorities, Service Users, next of kin, healthcare professionals, and training to enhance service delivery and development.

Why Choose Connected Health

Sign On Bonus: Receive a £200 bonus

Recognition & Rewards: Employee of the Month, Quarter, and Year awards

Refer a Friend: Earn £200 for successful referrals

Career Growth: Ongoing training and professional development opportunities

Extra Benefits: Free Access NI, Free uniform, Cycle to Work scheme, Bluelight Card, wellbeing package, and local business discounts

ESSENTIAL CRITERIA

Teamwork Skills

Relationship Management

Strong telephone skills

Excellent organizational and planning skills.

Computer literate. Including MS Office.

6 months administrative experience.

Minimum of three months co-ordination experience

Fast Learner, self-starter with an entrepreneurial spirit

Must have English and Mathematics GCSE, Grade C or above 

DESIRABLE CRITERIA

Previous experience of Managing a team

Previous experience of training a team

Understanding of legislation concerned with care provision.

Experience working within the care industry

ABILITIES, SKILLS & BEHAVIOURS

Dedication and commitment

Good communication skills

Sound understanding of good care principles

Ability to cope under pressure

Calm and patient

Ability to deal with change or emergencies

Ability to display empathy and understanding

Flexible and reliable

Good administrative skills

 Main duties & Responsibilities

Provide support and guidance to a co-ordination Team, to ensure the Connected Health clients receive the best outcomes in everything we do.

To be supportive towards your team and assist them in their learning, development, and ability to work to a high standard.

Be knowledgeable on Connected Health's policies and procedures. Ensuring the Connected Health Policies & Procedures are always adhered to provide a safe working environment.

Passionately promote the aims and values of Connected Health.

Overseeing coordination procedures working alongside other Senior Coordinators

Assisting the Coordination Team Manager in the day to day running of coordination

Supervising team in the absence of the Coordination Manager

Responsible for sourcing and implementing new packages, with a knowledge of all capacities for both clients and staff in the area.

Working closely with all brokerages and Care Managers within the Trusts to establish a good working relationship.

Creation and maintenance of accurate staff rotas, ensure continuity of care.

Compiling reports for invoicing, payroll, and management.

Set up new clients on IT system, uploading package details before the first call takes place, prepare folders for client homes. All new packages must be on the system by the end of business day.

Maintain all client activity on IT system.

To be conversant with the Care Standards Act 2008 for Domiciliary Care Regulations (National Minimum Standards) and legislation governing the service and other regulations concerning the provision of both domiciliary care and residential care services.

To be aware of the Quality Assurance Policy of the Company in the provision of a quality service to the Service Users.

To always represent the Company in a professional manner, on the telephone, face to face or in written communication.

To ensure that telephones are answered promptly, and people are spoken to in a polite and respectful manner.

To always maintain confidentiality and carry out the Company's Confidentiality Policy.

To report to the Coordination Manager any issues regarding the safeguarding of clients.

To ensure the continuous improvement of service delivery

To participate in companywide projects

To carry out any other tasks required by the company

About Us

At Connected Health, we don't just offer a job, we offer careers that are at the forefront of transforming the way homecare is delivered across Northern Ireland and Ireland. We recognise that the individuals we employ are pivotal to driving this transformation within the sector. That's why, at Connected Health, our mission is unwavering: to continually attract, recruit, and develop the finest homecare team.

Connected Health is an equal opportunities employer and is committed to promoting equality of opportunity, good relations, respect for diversity and inclusion in the workplace and the delivery of its services to clients. It is also committed to ensuring that the talents and resources of all its employees are utilised to the full. Connected Health welcome applications for all job roles from members of all communities.

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