Customer Support Officer

This role is open to full time , part time , and job share applications , all of which will be assessed equally .

Join our team

We are looking for Customer Support Officers to join our Customer Support team.

If you share our values and are motivated to make a difference for our residents, clients, and communities, we would love to hear from you.

About the role

We are looking for committed, flexible and proactive team players with a positive outlook to join our team in Customer Support.

Providing frontline customer service to our residents, you will be an excellent communicator and share our values, commitment and motivation to make a difference for our districts.

The role will be a mixture of both home working and working at our customer access points on a rota basis across our districts between the hours of 8.45am - 5pm Monday - Friday.

About you

Our team members provide excellent customer service in a fast-paced environment via various communication methods with the majority being a high volume of telephone enquiries (between 65-85 calls handled per day, per officer).

To be successful, you will be customer focused, organised, and able to work accurately whilst applying processes and ensuring that customer queries are resolved as much as possible at the first point of contact.

You will have these qualities together with the ability to understand situations and develop solutions to problems using your own initiative.

As a critical part of our Customer Support Team, you will enjoy an ongoing commitment to learning, development and creativity.

We are a team who believe in putting the customer at the heart of everything we do and always strive to improve the service we provide to our residents.

About us

At Babergh and Mid Suffolk District Councils we are passionate about building communities that people want to live, work, visit and invest in.

We serve around 200,000 residents across our two districts and are well known for our collaboration and partnership working across public, private and voluntary sectors.

We believe that the heart of Suffolk is an incredibly special place to live and work, with:

• 60 conservation areas
• two National Landscapes
• many picturesque market towns

It is no surprise we are ranked among the top 50 places to live in the UK.

Benefits

We offer a comprehensive benefits package, including:

• Generous leave entitlement (26 days a year, rising to 31 days after 5 years).
• Competitive Local Government Pension Scheme.
• Wellbeing Support and Employee Assistance Programs.
• Private Health Care Options.
• Electric Vehicle Salary Sacrifice Scheme.
• Paid volunteering days.
• Flexible and hybrid working arrangements (Business needs permitting).
• Great learning and development opportunities.

For more information, visit our Employee Benefits page .

Our working culture

We believe work is what we do, not just where we go.

We work in a hybrid way, with a mix of office, home, and remote based working (Business need permitting). Our hybrid working arrangements support flexibility and collaboration, helping our teams to thrive.

We are committed to equality, diversity and inclusion, providing opportunity and ambition for all, supporting and enabling our people to deliver the best possible services for our residents.

For more information

For an informal discussion or to learn more about hybrid working for this role, please contact Gary Allen by either calling View phone number on suffolkjobsdirect.org or emailing View email address on suffolkjobsdirect.org

Please read the Job Description and Person Specification (pdf) and Addendum (pdf) before applying for this job opportunity.

Closing date: 5.00 pm, 21 June 2026.

Promoted as SPJ (Standard Plus Job) on Suffolk Jobs Direct.

How to apply

Please ensure your:

• application form is fully completed, including employment and education history
• supporting statement clearly addresses how you meet the criteria in the Person Specification

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks or police vetting will be required for relevant posts.