Business Administration Apprentice

Summary

Mistek Limited is an established and growing fire protection company based in Medway, Kent. We are looking for a motivated and organised Business Administration Apprentice to join our team and develop a career within our business. 

Wage

£16,640 to £26,436.80, depending on your age

National Minimum Wage

Training course

Business administrator (level 3)

Hours

Monday - Friday 9am - 5pm.

40 hours a week

Start date

Monday 4 January 2027

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an opportunity to gain hands-on experience in a busy office environment while working towards a nationally recognised Level 3 Business Administrator qualification. 

You will be involved in a wide range of activities, including customer service, sales administration, project coordination and general office support. 

As your knowledge and confidence develop, you will also receive training in our specialist fire suppression systems, allowing you to assist with technical designs and quotations. 

You will work closely with our directors, office team and engineers, gaining an understanding of how a specialist construction business operates. 

Your duties will develop throughout the apprenticeship and will include: 

Customer Service & Sales Administration 

• Answering incoming telephone calls and responding to customer enquiries. 
• Recording and managing new enquiries using our internal systems. 
• Contacting customers to obtain drawings, plans and project information. 
• Assisting with the preparation of quotations and customer proposals. 
• Following up outstanding quotations and missing information. 
• Maintaining accurate customer records. 

Project Coordination 

• Assisting with booking site surveys and installation appointments. 
• Liaising with customers, engineers and suppliers. 
• Updating our internal project management HUB. 
• Helping prepare job sheets, certificates and project documentation. 
• Supporting the coordination of installation schedules. 

Technical & General Administration 

• Learning how our fire suppression systems operate. 
• Receiving training in basic system design and drawing software. 
• Assisting with preliminary designs under supervision. 
• Preparing and organising technical documents. 
• Supporting purchasing, stock control and general office duties. 
• Assisting with basic workshop preparation when required. 

Where you'll work

6, Magazine B
Ordnance Yard, Upnor road
Rochester
Kent
ME2 4UY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MIDKENT COLLEGE

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

You will complete your apprenticeship with MidKent College, with attendance to their Maidstone campus, where required. 

Requirements

Desirable qualifications

GCSE in:

• English Language (grade 9-4/A*-C)
• Mathematics (grade 9-4/A*-C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills